Customer Service Project Management
Resume:
Christopher Birtles
Canyon, TX *****
**************@*****.***
Highly analytical thinker with a demonstrable talent for identifying, scrutinizing, improving, and streamlining complex work processes. Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments. Proven track record of thriving in environments requiring the ability to effectively prioritize and juggle multiple concurrent projects. Uncanny ability to relate to co-workers, inspire others to participate, and mitigate conflict with co-workers. Proven relationship-builder with unsurpassed interpersonal skills. Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coached employees to meet high performance standards.
Conflict Resolution, Critical Thinking, Schedule/Project Management, Report Writing,
MS Applications, Regulatory Compliance, Risk Assessment, Financial Management, Bookkeeping, Customer Service Trainer, Proven Leadership, Time Manager, Expert Communicator, Veteran Work Ethic.
Authorized to work in the US for any employer
Work Experience
Hospice Chaplain
Gentiva Hospice-Amarillo, TX
January 2022 to Present
Administered spiritual care to hospice patients and their families. Fostered community connections between company and community.
Regional Manager of Operations
Ciox Health-Amarillo, TX
January 2020 to January 2022
Oversight of six locations over five states providing direction and management of release of protected health information
Automobile Sales Consultant
McGavock Auto Group McGavock Nissan of Amarillo-Amarillo, TX November 2019 to January 2021
· Automotive Sales Professional. Consumer B2C and Commercial B2B sales. Healthcare Branch Manager
Children's Home Health Care-Lubbock, TX
April 2016 to November 2019
· Selected to open and operate a pediatric home healthcare branch in a new market. Served as a Talent Acquisition Manager for five branches; directed the HR department for two sites. Create and develop relationships with clients and field staff; serve as a liaison between management, staff and the community. Expertly planned, coordinated, organized and directed all operations of the agency in the local branch. Ensured branch was in compliance with all regulatory agencies. Demonstrated an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions. Maintained an excellent rapport with clients. Provided leadership through planning, organizing, coordinating, continually monitoring and thoroughly evaluating the services given to utilizing benchmarks and metrics. Client Services Manager
Epic Health Services, Inc.-Amarillo, TX
January 2016 to April 2016
· Responsible for managing Nurse/Client relationships to determine the nurses’ skill set and demeanor needed to provide the utmost care to the client and client family. Responsible for implementing and maintaining compliance with all State,
Federal, and Company standards for Health Care Staff and employee processes. Responsible for recruitment, screening of employees, hiring process, and reactivation of all external/ field employees. Responsible for collaborating with clinical supervisor in performance management of the nursing staff.
Restaurant Manager
RMH Franchise Corp DBA Applebee's-Amarillo, TX
June 2015 to January 2016
· Managed all aspects of the restaurant business. Coordinated schedules, purchases, and inventory of all products. Trained, developed, and monitored staff. Utilized marketing strategies to bring in increase of sales. Analyzed sales and productivity reports. Controlled money flow and security. Maintained facilities. Resolved customer complaints. Streamlined processes of the restaurant to create more efficiency and consistency in our staffing levels and knowledge base. Was selected to work at two locations (Altus, OK, and Amarillo, TX).
Panel Operator/Forklift Operator/Rigger
American Gypsum-Duke, OK
January 2015 to March 2015
· Operated heavy equipment. Transported materials between loading, processing, and storage areas. Operated forklifts, lift beams, swivel-hooks, hoists, elevating platforms. Serviced vehicles and equipment by lubricating, fueling, replacing gas tanks. Operated machines for loading, packaging and cutting. Ensured safe work environment. Inspected vehicles. Corrections Officer
Corrections Corporation of America-Sayre, OK
October 2014 to January 2015
· Maintained security of rehabilitation institutions and ensured safety and welfare of the general public. Prevented disturbances and escapes and demonstrated restraint. Understood and tolerated criticism and verbal abuse from inmates and their visitors.
Senior Minister
Boise City Christian Church-Boise City, OK
March 2010 to October 2014
· Responsible to the church for proclaiming the gospel of Jesus Christ, for using skills in administrative leadership, for engaging in pastoral care ministries to meet the needs of persons in the church and in the community, and to act as the chief administrator of the ministerial and vocational staff. Performed sermons, weddings, funerals, and other Christian ceremonies. Performed duties as Treasurer of the Cimarron County Ministerial Alliance, Chaplain to Emergency Service Personnel, Hi-Plains School of Missions Planning Board Member, and Boiling Springs Christian Service Camp Planning Board Member
Regulatory Compliance Manager
Balance Consulting, LLC-Ann Arbor, MI
March 2005 to December 2008
· Determine the nature of code violations and actions to be taken, and issue written notices of violation. Examine permits, licenses, applications, and records. Prepare written, oral, tabular, and graphic reports summarizing requirements and regulations, including enforcement and chain of custody documentation. Determine which sites and violation reports to investigate, and coordinate compliance and enforcement activities with other government agencies.
Prepare reports of activities, evaluations, recommendations, and decisions. Pricing Coordinator
Dawn Food Products-Jackson, MI
March 2003 to March 2005
· Negotiated contracts with suppliers. Developed sourcing strategies to balance costs, quality, and service. Sourced new products. Prepared and reviewed purchase orders. Inspected orders and contracts for accuracy, compliance with customer needs. Communicated effectively to solve merchandise problems. Performed price analyses using price histories, commercial price lists, market prices. Maintained computer databases of purchases and contracts. Prepared and distributed reports and statistical data.
Education
MBA
Capella University - Minneapolis, MN, US
December 2019
Bachelors of Science in Leadership
Dallas Christian College - Dallas, TX, US
May 2015
Skills
• Talent Management
• Performance Management
• Talent Acquisition
• Change Management
• Recruiting
• Hospice Care
• Leadership
• Conflict management
• Restaurant experience
• Relationship management
• Sales
• Public relations
• Presentation skills
• Communication skills
• Database administration
• Human resources
• Talent acquisition
• Recruiting
• Project leadership
• Outside sales
• Computer skills
• Marketing
• Mentoring
• Management
• Case management
• Customer service
• Nursing home experience
• Assisted living
• Microsoft Office
• Organizational skills
• Negotiation
Certifications and Licenses
Driver's License
May 1989 to May 2024
CPR Certification
March 2024 to March 2026
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