Customer Service Sales Support

**Jose Zabalza**

**** ****** ****** #*, *** Francisco, CA 94103

Cell: 628-***-**** Email: ****************@*****.***

---

### **Objective**

To secure a position that leverages my extensive customer service experience and strong communication skills in a dynamic and fast-paced environment.

---

### **Skills & Qualifications**

- **Bilingual:** Fluent in English and Spanish

- **Technical Proficiency:** Microsoft Office Suite (Word, Excel, PowerPoint)

- **Customer Service:** Ability to remain calm and tactful under pressure

- **Communication:** Excellent verbal and written communication skills

- **Problem-Solving:** Strong analytical skills, detail-oriented, and adaptable

---

### **Professional Experience**

**Estimator & Sales Support**

**Union Door** – San Francisco, CA

_2022 – Present_

- Provide expert advice and sales support for interior door products, preparing estimates and quotes.

- Assist clients in selecting appropriate interior door options, supporting the exterior door team as needed.

- Conduct product demonstrations in the custom showroom, staying updated on interior door trends and materials.

- Meet sales volume and margin quotas, communicating effectively with crews, dispatchers, and customers.

- Perform various general office tasks, including customer service, marketing, and prospecting for new clients.

**Customer Service Representative**

**Vortex Industries, Inc.** – South San Francisco, CA

_April 2017 – Present_

- Handle inbound service calls, creating work orders and dispatching technicians efficiently.

- Document and manage work performed, parts used, and technician notes, ensuring accurate service records.

- Generate purchase orders and service estimates, coordinating with warehouse staff for timely staging and loading.

- Maintain clear communication with customers, addressing service and installation concerns and providing resolutions.

- Collaborate with sales staff and supervisors to deliver exceptional customer service, ensuring quote accuracy.

**Sales Team Leader**

**Automatic Door Systems, Inc.** – San Carlos, CA

_January 2013 – March 2017_

- Managed inbound calls, provided information, and facilitated communication between callers and appropriate staff.

- Executed various administrative tasks, including correspondence drafting, calendar management, and meeting coordination.

- Prepared and managed invoices, reports, and sales contracts using advanced software tools.

- Recorded customer interactions, ensuring thorough documentation of inquiries, complaints, and resolutions.

- Estimated pricing, prepared sales contracts, and coordinated with customers on delivery dates and contract terms.

---

**References**

Available upon request.

---

Contact this candidate