Medical Receptionist Records
Resume:
Irma Gonzales
New Braunfels, TX *****
********@*****.***
Work Experience
Government Contractor
Alorica-Irvine-CA
October 2023 to September 2024
1. HIPPA
2. Coaching with Team Manger weekly on NPS (Net Promotor Score) 3. Empathy
4. CMS Medicare website
5. Late Enrollment Period
6. Annual, Open and Special Enrollment Period
7. Inbound incoming high call volume
8. Advocate for AARP Medicare Advantage & Prescription Plans 9. Out of Area notices, Verified Medicare website for address verification 10. rewards - assisted member with educating them on rewards 11. Prescription coverage, Stage coverage, TIer and cost of medication 12. Each call I went the extra mile to make member happy 13. Member Retention department, handled members concerns, educated on plan they were trying to disenroll from.
Medical Receptionist
South Texas Spinal Clinic-San Antonio, TX
November 2019 to February 2023
1. Satellite office commute to San Marcos, Boerne, Toepperwein location and New Braunfels 2. Scheduling
3. Incoming Referrals
4. Medical records
5. Data Entry
6. Check in and check out
7. Verify insurance
8. Request Authorization from PCP for HMO PLANS
9. Patient care
10. Answer incoming calls- high volume
11. Cover all satellite offices for Dr. Geibel and Dr. Pipkin. 12. Athena experience with scheduling, patient portal messages and referrals 13. Pull patients charts for clinic
14. Enter Charges end of day Superbills
15. CBD inventory
16. Front office check out for Pain management
17. Schedule in-house referrals to Pain Management from Orthopedic 18. Order office supplies
19. Maintain a clean lobby
20. HIPPA
21. ICD-10, CPT CODES
22. ABN MEDICARE FORMS - surgery patients
23. Reconciled new patients for providers
24.
Front Desk Associate
Dr. David S. Hernandez Pulmonary Medicine-New Braunfels, TX May 2019 to October 2019
check in and out patients, insurance verification, send DME orders for Oxygen, DME supplies, answer calls to assist with work ups. Assist where needed. Medical Receptionist
TriCity Pain Management-New Braunfels, TX
February 2016 to August 2017
Phone:
Pay: $13.00 hourly
CHECK IN AND CHECK OUT PATIENTS, SCHEDULE FOLLOW UP APPOINTMENTS, SCHEDULE PROCEDURES, COLLECT COPAYS, DISCUSS ANY AMOUNT ON ACCOUNT. Receptionist
Central Texas Imaging-New Braunfels, TX
May 2014 to July 2016
Registration, check in and check out, schedule MRI, CT and ultrasounds, obtain medical records, collect payments and close for the day.
Receptionist
Resolute Diabetes & Endocrinology-New Braunfels, TX October 2012 to May 2014
registration, check in and check out, obtain medical records, schedule, collect payments, obtain authorizations if needed for referrals
Education
High school diploma
Canyon High School - New Braunfels, TX
Skills
• BILLING (5 years)
• ICD (5 years)
• ICD-9 (4 years)
• INVOICING (Less than 1 year)
• MEDICAL INVOICING (10+ years)
• Spanish speaking 2nd language (10+ years)
• Bilingual (10+ years)
• Front Desk (10+ years)
• Front Office
• prescription refills (Less than 1 year)
• Eclinical
• HIPPA COMPLIANCE (10+ years)
• Receptionist
• Medical Receptionist
• ICD-10
• Medical terminology
• Medical office experience
• Insurance verification
• Medical scheduling
• Medical records
• Patient Care
• Data Entry BILLING (Less than 1 year), ICD (Less than 1 year), ICD-9 (Less than 1 year), MEDICAL INVOICING (Less than 1 year), Medisoft (Less than 1 year) Medisoft (6 years), Bilingual (Spanish)
(10+ years), Patient Scheduling (10+ years), ICD-9 and ICD-10 (5 years), Insurance Verification (6 years)
• Athena
• medisoft (2 years)
• EMR systems
• ATHENA
• Medisoft
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