Customer Service Medical Office

Pamela Langley

*************@*****.*** 512-***-**** Georgetown, TX

SUMMARY

Seasoned professional with 23 years of experience in administrative and customer service roles, including extensive healthcare industry knowledge as a HIM Clerk and Registrar at South Austin Hospital. Skilled in patient data management, insurance verification, and providing exceptional client engagement. Seeking to leverage meticulous record-keeping and communication skills as a Medical Office Receptionist. WORK EXPERIENCE

Primerica Austin, TX

Licensed Insurance Agent Jan 2023 - Present

• Assist clients in making informed decisions regarding their family's financial planning, including term life insurance selections.

• Provide guidance on cost-effective alternatives for auto and home insurance to optimize client savings.

• Offer support in choosing stock investment options and mortgage lenders to enhance clients' financial well-being. Applied Materials/Ranstad Austin, TX

Verification Jan 2023 - May 2024

• Verified accuracy of parts counts to ensure order fulfillment integrity.

• Prepared and packaged parts for delivery, maintaining adherence to shipping protocols.

• Conducted inventory checks to identify and report discrepancies. Office Depot Austin, TX

Copy and Print Manager, Operations Manager, Client Engagement Manager May 2019 - Jan 2023

• Managed daily store operations, including inventory control, merchandise stocking, and report generation to ensure operational efficiency.

• Assisted in the production of copy and print orders, contributing to the maintenance of high-quality customer service standards.

• Handled financial responsibilities, including cash drawer reconciliation and preparation of nightly deposits, maintaining accuracy in all transactions.

Applied Materials Austin, TX

Large Parts May 2017 - Aug 2017

• Managed the receipt and uncrating of large parts, ensuring a systematic approach to inventory management and maintaining accurate stock levels.

• Facilitated internal logistics by delivering ordered parts to respective departments, optimizing the in-house supply chain process.

GNC Austin, TX

Sales Associate Jun 2016 - Feb 2017

• Assisted customers in selecting personalized supplement regimens, ensuring a tailored approach to individual health and wellness needs.

• Managed store operations including opening/closing procedures, register reconciliation, and merchandise stocking to maintain an organized and welcoming store environment. General Motors Austin, TX

Marketing Support Staff Jan 2016 - Feb 2016

• Provided customer support by fielding inquiries about vehicle features and services, offering guidance on OnStar system usage, and efficiently matched customer needs with available inventory.

• Generated qualified sales leads for dealership partners and meticulously recorded customer preferences and requirements in the company database.

Austin 311/Apple One Austin, TX

Ambassador/Agent Sep 2015 - Feb 2016

• Provided comprehensive assistance to citizens and visitors regarding inquiries such as municipal services, local events, and minor emergency situations, ensuring quality support and information dissemination.

• Accurately documented all interactions to maintain detailed records of citizen communications, enhancing service tracking and follow-up procedures.

United Healthcare Austin, TX

Patient Care Technician Jul 2014 - Feb 2015

• Compiled and disseminated patient medical information for physician review, ensuring accurate and timely availability for weekly meetings.

• Assisted social workers, case managers, and the department manager with administrative tasks, while maintaining monthly reports for statistical analysis.

South Austin Hospital Austin, TX

Registrar Oct 2009 - Mar 2014

• Verified patient demographics and insurance information to ensure accurate check-in and billing processes.

• Collected service payments and managed financial transactions, including charge entry and daily deposit activities.

• Developed payment arrangements for patients when necessary and produced daily reports on production and financial metrics.

Hill Country Springs Austin, TX

Evening Supervisor Aug 2008 - Aug 2009

• Managed financial transactions, including processing payroll, reconciling Routeman collections, and maintaining accurate daily deposits; ensured precise data entry of payments into the accounting system.

• Streamlined client account setup and service dispatch, enhanced data review processes for monthly reporting, and resolved billing discrepancies; efficiently produced and distributed invoices. South Austin Hospital Austin, TX

HIM Clerk III Jan 1998 - May 2008

• Analyzed and processed medical charts for coding deficiencies, ensuring accuracy and compliance for final billing procedures.

• Maintained departmental reports and conducted access reviews to uphold HIPAA compliance, reporting findings to the compliance committee.

• Assisted in managing birth certificate completion and responded to release of information requests, contributing to the efficiency of record-keeping processes.

EDUCATION

Del Valle High School

High School Diploma

Del Valle, TX

May 1991

Southern Careers Institute

Certificate in Medical Office Specialist

Austin, TX

Dec 1997

Texas State University

Certified Electronic Health Record Specialist, Medical Terminology San Marcos, TX

Aug 2024

CERTIFICATIONS

Certified Electronic Health Record Specialist, R3FR9P7 08/10/24-08/10/26 Life Insurance Mar 2023

SKILLS

Excellent Customer Service • Strong Leadership Skills • Positive Communication Skills • Attention to Detail • Time Management Skills • Confidentiality • Flexibility • Respect for My Company and My Team • Microsoft Programs • Healthcare Payment Systems • Meditech • Route Manager • Eweb Data Entry Systems • TrueCare • Ten Key • Front Office Scanning • Type 50 WPM

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