Pharmacy Technician Customer Service

Yolanda Young

Professional Summary

Upbeat sales professional connects with customers, maintains documentation, and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities.

Skills

• Conversational Spanish

• Family assistance

• Patient interviewing

• Written communication

• Time management

• Leadership

• Team leadership

• File maintenance

• Records retrieval

• Data Collection

• Call management

• Product Guidance

• Strong communication

• Conflict resolution

• Service-oriented

Professional Experience

Pharmacy Technician

Eversana

November 2023- June 2024

Received an inbound call from patients and assisted them with scheduling and shipping prescribed infusions

Worked within strict time restraints to process and ship time-sensitive materials

Confirming on-hand supplies with patients to determine quantities needed

Partnered with Pharmacy for additional approvals if required

Monitored shipping to confirm infusions were received within appropriate window

Documented issues with shipping or delivery and worked to correct if needed

Senior Navigator

United Healthcare

June 2021 - February 2023

Maintained knowledge of community services and resources available to patients.

Assisted patients with meeting financial obligations with use of sliding scales.

Helped improve institutional policies based on collected, analyzed and reported encounter data.

Conveyed policies and procedures to patients from medical and administrative standpoints.

Educated medical staff and patients by developing informational materials.

Reduced risk and legal liabilities, consistently researching options and implementing recommendations.

Supported patient service needs by coordinating efficient referrals for additional resources.

Customer Service Intake Specialist

Clarkson Eyecare

April 2019 - April 2020

Built trusting relationship with customers to better understand needs.

Collaborated with colleagues and co-workers to deliver quality customer experience.

Collaborated across departments to resolve customer-related issues.

Anticipated needs and resolved problems to keep customers happy.

Delivered fast and friendly service to handle questions and service complaints.

Enhanced customer satisfaction with fast, knowledgeable service.

General Clerk III

Serco

April 2013 - June 2018

Entered data into system, printed out requested sets and generated reports.

Assisted internal and external customers, independently handling numerous clerical tasks.

Collected and verified accuracy of various payments and deposits.

Created new processes and systems for increasing customer service satisfaction.

Reviewed files and records to respond to employee or customer requests.

Preserved files and records to keep up-to-date and easily accessible.

Attended meetings to take minutes and perform dictations.

Education

Associate in Arts (A.A.) - Business Administration

Florissaint Valley Community College

Bachelor of Science (B.S.) - Business Administration

Columbia College

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