Customer Service Representative
Resume:
Sandra Abel
Customer Service Representative/ Receptionist
Dover, FL 33527
**********@*****.***
Dedicated and detail oriented with excellent organizational skills and ability to work with minimal supervision. Self starter and motivated. Demonstrated customer concerns in a timely and professional manner.
Demonstrated track record of success in diagnosing and solving problems. Identified and developed process improvements that increased accuracy and speed with which invoices are paid.
Strong verbal and written communicator.
All around office professional with skills that include: human resources; accounts receivable and payable; shipping and receiving; billing; bookkeeping; inventory control; customer service; Inbound and Outbound calls in a call center.
Computer literate and demonstrates the ability to learn quickly new programs as well as systems. Authorized to work in the US for any employer
Work Experience
Fulfillment Associate
Amazon - Ruskin, FL
August 2020 to Present
• Arrives to work station as designated
• Manage time management according to company policy
• Picks orders according to pick screen computer
• Makes sure that product is accurate according to pick screen.
• Picks in a timely manner based on Amazon's pick time
• Makes sure totes are filled to recommended standards and not over filled.
• Sends totes in a down conveyor within required tote frame Snack Bar Attendant
Diamond Hill Golf Club - Dover, FL
September 2019 to August 2020
• Assist customers in ordering food and beverages.
• Write down orders as customers requested accurately and efficiently.
• Prepare and cook food to customers specification.
• Place order in the computer system for the Customers order and total amount due.
• Collect payment and place into the proper payment method.
• Makes sure there is a nice clean environment in the dining area.
• Clean kitchen, beverage, and dining area at the end of day. Customer Service Representative
Family Dollar - Dover, FL
April 2019 to September 2019
• Providing a warm welcome and offering assistance as needed.
• Assisting customers throughout the store with their shopping needs and making sure they have a great shopping experience.
• Also providing account receivables and payables making sure change is counted back accurate and in a professional timely manner.
Packer
LidWorks - Plant City, FL
January 2019 to February 2019
• Working in a fast pace assembly line.
• Packaging lids in sleeves as requested.
• Making sure as customer requested number of lids is accurate in each sleeve and none are damaged. Removing damage lids as needed.
• Placing finished packaged lids in the appropriate boxes and labeling.
• Stack finished product on pallets as recommended.
• Making sure customers orders are accurate and done in a professional timely manner. Customer Service Representative
Walmart - Brandon, FL
February 2017 to June 2017
• I helped make sure our customers had the best shopping experience each and every day. Helped them locate product when needed.
• Cashed out customers in a timely and professional manner.
• Accounts payable: Reassured all payments was accurate when accepting payment, and counting back to customer.
• Made sure cash area was clean and restocked before exiting. Receptionist
Tampa RV - Dover, FL
November 2015 to May 2016
• Answer phones: Handled phone calls in a prompt and professional manner.
• Data entry: Made sure customers information was entered in correctly.
• Customer Service: Welcomed each guest as they entered and escorted them to the proper Sales Representatives.
• Accounts Receivables and Payables: Collected payment from customers and made sure it was entered in properly and made sure change was counted back to customers correctly.
• Filing: Filed customers sales in alphabetical order for future reference. Service Scheduler
Lazy days RV Supercenter - Seffner, FL
August 2014 to October 2015
• Scheduled appointments for customers needing service on their RV.
• Data entry: Entered the customers information in our computer system and their RV needs when scheduling appointments.
• Customer Service: Made sure customers were scheduled in a professional and timely manner.
• Answering multiple phone calls promptly, accordingly, and professionally in a call center environment.
• Provided excellent verbal and written communication with the customers as well as with their Service Advisors.
Office Manager/Bookkeeper
Wade RV, Inc - Seffner, FL
January 2008 to July 2014
Wade RV manufactures, sells, installs and repairs after market RV accessories
• Office manager for high volume, busy environment
• Presides over human resource function for all employees.
• Handles billing, shipping and receiving, all clerical functions Accounts Payable Specialist
Nortrax Equipment Company - Tampa, FL
2006 to 2008
Tampa, Florida
Accounts Payable Specialist
Nortrax sells and services John Deere Equipment
• In charge of accounts payable
• Handled daily banking functions
• Assisted with customer service, billing, bookkeeping, data entry and filing Bookkeeper
Big G Sanitation - Hudson, FL
2004 to 2005
Waste Management Company
• Served as bookkeeper
• Handled billing, invoicing, and customer service Assistant Manager
Advance Auto Parts - Tampa, FL
1998 to 2003
Retail auto parts store
• Bookkeeping functions including inventory control, payroll, profit and loss statement, banking
• Human resource duties which included scheduling, employee relations, planning, and sales goals
• Worked point of sale exchange and customer service Retail Specialist
Sears - Brandon, FL
1996 to 1998
Big box retail department store
• Responsible for proper distribution and related cataloging of merchandise that was returned to the store
• Coordinated shipping and delivery while participating in related customer service activities Education
High school or equivalent
Hillsborough High School - Tampa, FL
1985 to 1986
Skills
• Quickbooks, Microsoft Office, Axapta, Quick Base, Infinity. (10+ years)
• Customer Service (10+ years)
• Call Center (2 years)
• Cash Handling (10+ years)
• Customer Care (10+ years)
• Customer Support (10+ years)
• Packing (10+ years)
• Shipping (10+ years)
• Warehouse Associate (8 years)
• Management Experience (10+ years)
• Manager (10+ years)
• Accounts Payable (10+ years)
• Accounts Receivable (10+ years)
• 10 Key Calculator (10+ years)
• 10-Key (10+ years)
• Time Management (10+ years)
• Typing (10+ years)
• Planograms (10+ years)
• Computer Literacy (10+ years)
• Computer Skills (10+ years)
• Bookkeeping
• Human Resources
• Merchandising
• Office Management
• POS
• Payroll
• Profit & Loss
• Office Administration
• Data Entry
• Assistant Manager Experience
• Microsoft Outlook
• Clerical Experience
• Food Safety
• Phone Etiquette
• Personal Assistant Experience
• Microsoft Word
• Microsoft Excel
• Office Experience
• Retail Sales
• Accounting
Certifications and Licenses
ServSafe Certificate
November 2019 to November 2023
Assessments
Retail Customer Service — Highly Proficient
April 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Highly Proficient
Call Center Customer Service — Proficient
November 2019
Applying customer service skills in a call center setting. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
Retail Skills: Shelf Stocking — Proficient
July 2018
Measures a candidate's ability to monitor and track inventory levels of merchandise on store shelves to maintain supply.
Full results: Proficient
Data Entry: Accuracy — Highly Proficient
August 2020
Entering data quickly and accurately
Full results: Highly Proficient
Front Desk Agent (Hotel) — Proficient
June 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer Service — Proficient
February 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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