Customer Service Representative
Resume:
EMANUEL L. HARRIS JR.
***-** ***** *** ****** NY, 11433
****************@*****.***
EDUCATION/CERTIFICATIONS
American Culinary Foundation, Culinary Vocational Training Certification, New York, NY 2018
NYC Dept. of Health and Mental Hygiene, Food Handler’s Certificate, New York, NY 2018
NYC Dept. of Health and Mental Hygiene, ServSafe Certificate, New York, NY 2018
Elizabeth City State University, BS in Business Administration, Elizabeth City, N. 2015
Customer Service Certificate, The Doe Fund, New York NY 2018 EXPERIENCE
The Doe Fund, Community Improvement Project/Maintenance Worker 2021 – Present
● Improve community appearance by cleaning municipal streets, gutters and sidewalks, as well as removing graffiti and shoveling snow
● Assist pedestrians in locating addresses and finding lost items
● Successfully adhere to the schedules for preset cleaning routes to ensure the timely completion of all community improvement duties
Samaritan Daytop Village, Security Counsel, Queens, NY 2019 – 2021
● Ensured clients’ safety by checking rooms for contraband and/or illegal items
● Made sure clients woke up to attend work. Performed bed counts each night
● Performed administrative tasks such as intake of old/new clients and inputted bed count information into the Department of Homeless Services and Samaritan Village’s database. 311 Call Center, Customer Service Representative, New York, NY 2019 - 2019
● Handled all customer inquiries and complaints with professionalism and positivity
● Provided clear information about products and services; Troubleshoot and resolve product issues and concerns
● Documented all interactions with customers in order to maintain up-to-date records ; Developed and maintained knowledge base of evolving products and services
The Doe Fund, Line Cook, New York, NY 2018 - 2019
● Understood, prepared, and cooked-to-order delicious food utilizing kitchen tools, e.g. line, grill, sauté, fryers, and knives
● Supervised and liaised with all kitchen staff for delegating tasks to work experience program trainees and volunteers
● Complied with ServSafe and NYC Department of Health & Mental Hygiene sanitary standards for food service operations Elizabeth City State University, Help Desk Analyst Intern, Elizabeth City, NC 2013 - 2014
● Operated as primary contact to students, answered inquiries/concerns, and resolved tickets in an efficient and timely matter
● Evaluated/installed virus software across systems, helped troubleshoot issues, and performed routine maintenance checks
● Communicated new functionality, provided round-the-clock support, and ensured smooth service(s) to colleagues and guests
● Posted and uploaded the necessary codes into management information system database Thompson Hospitality, Line Cook/Prep Cook, Elizabeth City, NC 2007 - 2016
● Received and checked deliveries against invoices and/or purchase orders and distributed to designated areas of the kitchen
● Followed predetermined menus to prepare meals, maintained awareness of ticket-times, and ensured expectations were met
● Trained, supervised, and instructed junior level cooks in food preparation, sanitation, and safety adhering to DOH standards Nationwide Credit, Inc., Customer Service Representative, Binghamton, NY 2001 - 2004
● Served as a resource of product knowledge to customers and contributed to/increased sales by promoting product features
● Evaluated multiple MCI accounts and contacted customers to set up potential payment plans to rectify outstanding balance(s)
● Established/managed solid, mutually beneficial client relationships and identified new business leads via networking Salvation Army, Customer Service Representative, Bronx, NY 1993 - 1994
● Conducted escalating outreach to likely donors for monetary donations, increasing organizations annual profits
● Oversaw dispatching, routing, and tracking, retrieved donation pick-ups, facilitated returns, and documented transfer
● Integrated logistics with business systems or processes for customer sales/orders, production, accounting, and shipping Veritas Therapeutic Community, Security Officer, New York, NY 1990 - 1992
● Secured premises and personnel by patrolling property, monitoring surveillance equipment, thoroughly inspecting facilities and access points to ensure the safety and well-being of all personnel of Veritas Therapeutic Community
● Conducted incident reports detailing irregularities such as property damage, theft, presence of unauthorized persons and contacting law enforcement when necessary
● Identified critical situations and responded promptly to disband confrontations effectively SKILLS
MS Office (Word, Excel, PowerPoint, Access, Outlook); Visual Basic (VB); Unified Modeling Language (UML); G Suite (Google); Relational Database Management System (RDBMS) – Oracle and MySQL; Project Management Information System (PMIS)
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