Customer Service Data Entry

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Jonetta Walker

Berkeley, California 94702

510-***-**** *****************@*****.***

I installed 3 Computerized Cash Registers. I was kept on to do the stocking of the shelves with inventory. Communicated with customers in assisting them finding the product they(customer) was looking for. Kept the store image in an attractive state.

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

• System Installation • Customer Service • Relationship Building

• Attention to Detail • Innovation Skills • Multitasking and Organization

• Information tracking • Written/Verbal Communication • Team Training

• Works Well Under Pressure • Workload Management • Work Planning and Prioritization

• Performance Improvement • Customer rapport • Tech-Savvy

• Staff education and training • Distribution of Goods • Design principles

• Quality Control

NOVEMBER 2011-CURRENT

Technician/Stocker

Ledger's Liquor Berkeley, California

• Assembled custom equipment according to client specifications.

• Developed relationships with customers through follow-up communication.

• Adhered to industry standards and regulations when performing all job tasks.

• Removed stains from different fabrics with spray guns and cleaning fluid.

• Practiced safety and performance protocols to comply with regulations and policies. FEBRUARY 2009-NOVEMBER 2009

Supervisor Of Tech Room

Alameda County Computer Resource Center Berkeley, California

• Evaluated staff performance, communicating feedback, and setting personal goals.

• Executed daily opening and closing procedures to company standard.

• Attended and contributed to regular managerial meetings. EDUCATION

LANGUAGE

VOLUNTEER

• Tracked employee performance to determine areas of strength and improvement.

• Monitored numerous employee activities and assigned tasks to cover demand.

• Implemented safety protocols and ensured employees followed them consistently.

• Monitored employee performance metrics to ensure adherence to quality standards.

• Created positive work environment that fostered teamwork and encouraged open communication.

• Worked hand-in-hand with cross-functional departments to maximize productivity and performance.

• Identified areas of improvement in team performance and implemented necessary changes. JUNE 1977-JUNE 1983

Data Entry Operator

Crocker Bank,Kelly Services Temp. Agency San Francisco, California

• Used computers and [Software] to enter data and process information.

• Minimized errors with proper verification and classification of data.

• Entered large volume of information daily with high degree of accuracy.

• Obtained further information for incomplete documents. Certificate of completion - Data Entry November 1976 Eastbay Skills Center, Oakland

Associate in Arts (A.A.) - Human Behavior June 1983 Colledge of Alameda, Alameda,California

Certificate of Completion - Computer Sicence February 2024 Digital Literacy, Berkeley,California

Certificate of Completion - Cyber Security January 2025 Springboard.Com, On Line

Advanced

English

JANUARY 2011 - FEBRUARY 2011

Volunteer

ToolWorks Berkeley, California

Assisted people who used the computer room on how to achieve their computer task. APRIL 2018

Volunteer

East Bay Food Bank Oakland, California

Packed food in containers to be distributed to people who needed food. NOVEMBER 2016 - NOVEMBER 2016

Health Advocate

Heart to Heart Berkeley, California

I received a certificate of completion. From LifeLong Medical Care in the city of Berkeley,California.

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