Laboratory Technician Administrative Support
Resume:
Sandra Parks
**** ***** ** *******, ** *****
510-***-**** ************@*****.***
OBJECTIVE
A challenging Phlebotomy or Laboratory Technician position which utilizes my extensive venipuncture, lab assisting, and administrative support skills to the benefit of your organization’s patients.
LICENSURE
State of California 2006 – 2016
Licensed Phlebotomist, #RN270659
American Medical Technologists
Registered Phlebotomy Technician, #210-***-**** – 2016
Licensed Phlebotomist, #210-***-**** – 2012
CPT-1 000*****-****-**/2020
American Heart Association 9/2013 – 9/2015
BLS for Healthcare Providers (CPR and AED)
EDUCATION & PROFESSIONAL DEVELOPMENT
Alameda College – Alameda, CA
Pursuing a Bachelor Degree: Business Administration
Anticipated graduation date: August 2015
Anderson Continuing Education – Sacramento, CA
Phlebotomy Continuing Education Courses, 6 CEUs, 10/2014
Safety in the Laboratory; Laboratory Tests by Body Systems; Circulatory, Lymphatic, and Immune Systems; Venipuncture Equipment; Dermal Punctures; Venipuncture Complications; Blood Collection in Special Populations; and Arterial Blood Gas Collections
City College – San Francisco, CA
Phlebotomy Certification Training, December 2006
Training consisted of 40 Hours of Didactic Training, 40 Hours of Clinical Training, 50 Hours Patient Venipunctures, and 10 Patient Skin Punctures and Observation of Arterial Puncture
City College – San Francisco, CA
Certificate: Advanced Phlebotomy Training, July 2004
Training consisted of 20 Hours of Didactic Training
Summit (Providence) Hospital – Oakland, CA
Full-time Volunteer Intern (One-year), June 1989
Worked in laboratory/Honed venipuncture skills
Laney College – Oakland, CA
Associate of Arts in General Education, 1987
Emphasis in Business and Marketing
Laney College – Oakland, CA
Phlebotomy/Medical Lab Tech, June 1988
6 month program
JOB-RELATED COURSEWORK
HIPAA
Risk Factors and Complications of Venipuncture
Quality Assurance
Anatomical Site Selection and Patient Preparation
Communication Skills
California Law and Regulations, Behavior and Ethics
Emergency Procedures
Basic and Circulatory System Anatomy and Physiology
Ethical and Legal Issues
Proper Sterile Technique for Venipuncture and Skin Puncture
Advanced Infection Control
Circulatory System/Anticoagulant Theory/Medical Terminology
Patient Care and Post-puncture Care
Standard Precautions for Blood Borne Pathogens and Infection Control
Choice of Safety Blood Collection Equipment and Handling of Specimens
Specimen Transport/Processing, Prevention of Specimen Rejection and Corrective Actions
SUMMARY OF QUALIFICATIONS
12+ years of administrative experience in the medical field.
15+ years as a Licensed Phlebotomist.
15+ combined years as a Lab Clerk, Assistant, and Technician.
Compliant with HIPAA/JCAHO and State regulations.
Possess excellent internal and external customer service skills.
Laboratory & Clinic Supervisory Skills
Effective leader, team player and problem solver.
Advanced knowledge of the technical health care process as it relates to access to care.
Extensive experience managing a laboratory and clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
Collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
Powerful verbal and written communicator with the wisdom to foster open relationships while maintaining patient confidentiality.
Communicate tactfully, effectively, and professionally both orally and in writing (with employees at varying grade levels) in order to meet program objectives to include preparing reports in various formats and presenting data to various organizational levels.
Recognized for superior business knowledge – poised in high-pressure, fast-paced business environments.
Clinical Skills
Identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
Possess advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians and training.
Perform phlebotomy duties using all types of needles, including retractable butterfly needles.
Conduct special procedures to include, but not limited to serum separation when testing for Hepatitis and sexually transmitted diseases, blood-typing and compatibility testing, bleeding times and other timed collection tests
Operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
Work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
PROFESSIONAL WORK HISTORY
COC Consultants San Leandro, CA 1/20 to Current
Lead Phlebotomist
Apply knowledge of human anatomy, aseptic and sterile techniques to perform phlebotomy procedures.
Three-part procedure of identifying patients for blood collection
Collect blood and urine samples daily from patients and processed these specimens for transportation to laboratory.
Operate centrifuges to process blood and urine samples.
Assist in training and teaching of phlebotomy to Medical Technology student and new phlebotomist.
Complete appropriate alert notifications, or initiate emergency patient treatment procedures to include cardiopulmonary resuscitation (CPR) or other basic patient support functions (First Aid, Basic Life Support, etc).
Maintain laboratory logs and records
Receive and store laboratory supplies and assist in maintaining inventory
Maintaining clean and safe environment/ adhering to Covid-19 protocol.
BIO Collections Oakland, CA
Lead Phlebotomist 3/2019 – 11-2019
Apply knowledge of human anatomy, aseptic and sterile techniques to perform phlebotomy procedures
Three-part procedure of identifying patients for blood collections
Collect blood and urine samples daily from patients and processed these specimens for transportation to laboratory
Operate centrifuges to process blood and urine samples.
Stain blood smears of biological specimens onto slides for viewing under the microscope
Perform clinical laboratory procedures in clinical chemistry, microbiology, hematology, serology on a rotation basis
Perform immunohematology tests (i.e. blood typing, cross matching, antibody detection and identification) to determine compatibility of blood/blood components for transfusion
Assist in laboratory data collection
Foundation Laboratory Oakland, Ca
Lead Phlebotomist 6/2018 to 3/2019
Apply knowledge of human anatomy, aseptic and sterile techniques to perform phlebotomy procedures.
Collect blood and urine samples daily from patients and processed these specimens including data entry/receipt of specimens into the VistA Blood Establishment Computer System (VBECS), centrifugation, and distribution/sending to reference laboratories.
Operate the VistA CPRS (Computerized Patient Record System) to locate/identify veterans lacking ID.
Perform clinical laboratory procedures in clinical chemistry, microbiology, hematology (Cbc, Sedrat, Hlbc), serology on a rotation basis
Stain blood smears of biological specimens onto slides for viewing under a microscope
Perform immunohematologic tests (i.e. blood typing, cross matching, antibody detection and identification) to determine compatibility of blood/blood components for transfusion.
Operate centrifuges to process blood and urine samples
Assist in training and teaching of phlebotomy to Medical Technology student and new phlebotomists
Serve as a resource person for lower grade and Fee Basis phlebotomy staff
Inspect, receive, and maintain phlebotomy supply inventory
Process specimens for the clinical laboratory sections as assigned
Determine tests to be performed and followed laboratory procedures
Operate instruments such as the Hema-Tek for differentials, Cytocentrifuge for fluid analysis, Rochemeter for coagulation testing, etc.
Assist in laboratory data collection
Maintain laboratory logs and records
Receive and store laboratory supplies and assist in maintaining inventory
Complete appropriate alert notifications, or initiate emergency patient treatment procedures to include cardiopulmonary resuscitation (CPR) or other basic patient support functions (First Aid, Basic Life Support, etc).
Roots Community Health Center Oakland, Ca
Lead Medical Assistant/Phlebotomist/Navigator 1/2018- 3/2018
Conducted patient registration, intake, and obtained patient verification
Took vital signs (heart beat, breathing rate, temperature, and blood pressure), and obtained weight and height
Vitamin B and Immunizations injections/ Hep B Vaccine
Intake
Immigration paper-work and physicals and send to attorney
Navigator for clients once released from incarceration. Helped clients with obtaining Governmental Aid and Services.
Performed blood collection procedures by venipuncture and capillary puncture techniques
Sampled and documented blood sugars for gestational diabetes (1 hour, 2 hours, and 3 hours)
Used judgment in selection of the phlebotomy site, taking into consideration the condition of the patient, age group, and the type of test requested by the health care provider.
Followed infection control regulations in handling, storage, packaging, and disposal of biohazardous materials
Clarified orders or resolved problems with laboratory test requests
Performed blood cultures ( x1, x2, x3), urine cultures (24-hour), and urinalysis and dipsticks for drug screens
Prepared daily and monthly lab reports for supervisor
Processed lab specimens, administered blood tests, and processed patient lab paperwork
Operated and maintained manual equipment and automated, computer controlled equipment
Troubleshot malfunctions of centrifuges and laboratory equipment using manufacturers’ manuals
Conferred with doctor daily in person or via phone, fax, or email
Notified doctor of lab results and ICD-9 billing codes
Maintained and accounted for medical equipment and supplies
Ensured lab was clean and stocked with supplies
Bayview Hunters Point Foundation San Francisco, CA
Lead Phlebotomist 1/2015- 9/2015
Conducted patient registration, intake, and obtained patient verification
Took vital signs (heart beat, breathing rate, temperature, and blood pressure), and obtained weight and height
Intake
Injections, performed pregnancy testing, TB Skin test
Performed blood collection procedures by venipuncture and capillary puncture techniques
Sampled and documented blood sugars for gestational diabetes (1 hour, 2 hours, and 3 hours)
Used judgment in selection of the phlebotomy site, taking into consideration the condition of the patient, age group, and the type of test requested by the health care provider.
Followed infection control regulations in handling, storage, packaging, and disposal of biohazardous materials
Clarified orders or resolved problems with laboratory test requests
Performed blood cultures ( x1, x2, x3), urine cultures (24-hour), and urinalysis and dipsticks for drug screens
Prepared daily and monthly lab reports for supervisor
Processed lab specimens, administered blood tests, and processed patient lab paperwork
Operated and maintained manual equipment and automated, computer controlled equipment
Troubleshot malfunctions of centrifuges and laboratory equipment using manufacturers’ manuals
Conferred with doctor daily in person or via phone, fax, or email
Notified doctor of lab results and ICD-9 billing codes
Maintained and accounted for medical equipment and supplies
Ensured lab was clean and stocked with supplies
Veterans Health Administration Palo Alto, CA 1/2014 to 8/2014 Medical Technician
Apply knowledge of human anatomy, aseptic and sterile techniques to perform phlebotomy procedures.
Collect blood and urine samples daily from patients and processed these specimens including data entry/receipt of specimens into the VistA Blood Establishment Computer System (VBECS), centrifugation, and distribution/sending to reference laboratories.
Operate the VistA CPRS (Computerized Patient Record System) to locate/identify veterans lacking ID.
Perform clinical laboratory procedures in clinical chemistry, microbiology, hematology (Cbc, Sedrat, Hlbc), serology on a rotation basis
Stain blood smears of biological specimens onto slides for viewing under a microscope
Perform immunohematologic tests (i.e. blood typing, cross matching, antibody detection and identification) to determine compatibility of blood/blood components for transfusion.
Operate centrifuges to process blood and urine samples
Assist in training and teaching of phlebotomy to Medical Technology student and new phlebotomists
Serve as a resource person for lower grade and Fee Basis phlebotomy staff
Inspect, receive, and maintain phlebotomy supply inventory
Process specimens for the clinical laboratory sections as assigned
Determine tests to be performed and followed laboratory procedures
Complete appropriate alert notifications, or initiate emergency patient treatment procedures to include cardiopulmonary resuscitation (CPR) or other basic patient support functions (First Aid, Basic Life Support, etc).
Operate instruments such as the Hema-Tek for differentials, Cytocentrifuge for fluid analysis, Rochemeter for coagulation testing, etc.
Assist in laboratory data collection
Maintain laboratory logs and records
Receive and store laboratory supplies and assist in maintaining inventory
San Francisco General Hospital San Francisco, CA 9/2012 to 5/2013
Lab Phlebotomy Technician III Clerk
Conducted patient registration, intake, and obtained patient verification
Took vital signs (heart beat, breathing rate, temperature, and blood pressure), and obtained weight and height
Performed blood collection procedures by venipuncture and capillary puncture techniques
Sampled and documented blood sugars for gestational diabetes (1 hour, 2 hours, and 3 hours)
Used judgment in selection of the phlebotomy site, taking into consideration the condition of the patient, age group, and the type of test requested by the health care provider.
Followed infection control regulations in handling, storage, packaging, and disposal of biohazardous materials
Clarified orders or resolved problems with laboratory test requests
Performed blood cultures ( x1, x2, x3), urine cultures (24-hour), and urinalysis and dipsticks for drug screens
Prepared daily and monthly lab reports for supervisor
Processed lab specimens, administered blood tests, and processed patient lab paperwork
Operated and maintained manual equipment and automated, computer controlled equipment
Troubleshot malfunctions of centrifuges and laboratory equipment using manufacturers’ manuals
Conferred with doctor daily in person or via phone, fax, or email
Notified doctor of lab results and ICD-9 billing codes
Maintained and accounted for medical equipment and supplies
Ensured lab was clean and stocked with supplies
Nation Wide Insurance Company Oakland, CA 11/2011 to 5/2012
Receptionist/Admin
Provided excellent customer service to clients
Answered phones and took messages
Performed data entry and bookkeeping (except payments for Insurance)
Ran errands for staff
S.J. Enterprise Oakland CA 6/2008 to 7/2010
Owner/Operator/Salesperson/Cashier
Oversaw all daily functions of boutique
Provided superior customer service to internal and external customers
Boutique buyer (placed orders for boutique merchandise)
Monitored and maintained inventory
Documented management (merchandise invoices, boutique bills, and flyers)
Oversaw marketing and advertising
Data entry and answered telephones
Coordinated neighborhood events (block parties, fashion shows, and other community events with surrounding vendors)
Kept boutique clean and presentable
UCSF (Mt. Zion Hospital) San Francisco, CA 6/2008 to 9/2008
Lab Assistant III (Outpatient Laboratory Department)
Conducted patient registration, intake, and verification collection
Processed patients' lab paperwork
Performed file maintenance of patient lab paperwork/requisitions
Data entry into department’s computer system of patient lab information
Answered telephones, responded to questions, directed calls to appropriate staff members
Performed patient blood draws and processed lab specimens (blood, urine, cultures, pregnancy test, diabetes tests, etc.)
Prepared patients for 3-hour Glucola Testing for Gestational Diabetes by instructing them on the proper way to fast. Performed fasting blood draw.
After patient drank the Glocula, drew blood three times (x1, x2, x3) in order to determine the presence of diabetes
Discussed lab results and ICD-9 codes with physicians on a daily basis
Processed STAT requests onsite, and ran errands to other laboratories to process STAT requests
Prepared specimens for transportation from collection sites to main laboratory
Monitored inventory levels, stocked lab supplies as required
UCSF (San Francisco General Hospital) San Francisco, CA 4/1998 to 6/2008
Hospital Clinical Laboratory Assistant III
Served as the Assistant Lead Phlebotomist providing guidance, instruction, and training to subordinates
Applied knowledge of medical terminology, human anatomy, aseptic and sterile techniques to perform phlebotomy procedures, performing venipuncture for adult and pediatric outpatients
Performed intake and verification collection, registering 100 to 150 outpatients daily
Routinely drew 40 to 60 patients daily. Followed standard protocols regarding patient identification, hand washing, and patient safety to prevent falls
Instructed patients in the proper collection of urine and stool specimens.
Directed patients on the use of oral products such as Glucola, and administered glucose tolerance testing
Processed lab specimens, drew blood and processed accompanying paperwork.
Trained by the Scientist or the Technologist in the Blood Bank to perform blood typing (ABO or RH) or compatibility testing.
Conducted antibody studies with one or more red cell panels and/or elution techniques
Evaluated material sensitization in the study of transfusion reaction or other cases of incompatible blood matches.
Confirmed test results and developed data that was used by physicians in determining the presence and extent of disease or in support of medical research
Performed all required specimen preparation such as centrifugation, serum separation, freezing/ refrigeration, etc., prior to storage and shipment
Reported patient test results verbally and in writing to members of the medical and nursing staffs
Conferred with physicians daily (via phone, email or in person) regarding lab results and ICD-9 codes
Kept logs of test procedures needed to complete administrative workload reports and referral laboratory billing
Performed general office duties including data entry of patient lab information into department’s computer system, and filing
Maintained patient lab paperwork/requisition files
Prepared daily and monthly lab reports for the supervisor
Replenished lab with required supplies
Meris Laboratories Berkeley, CA 3/1994 to 3/1998
Lab Clerk
Performed patient intake or registration (new patients), obtained verification (I.D., insurance cards, etc.), and processed lab paperwork.
Drew blood, performed a spin-down using a centrifuge. Separated blood, plasma, and serum; used resulting samples to process blood-typing according to the ABO Group System and RH Blood Group System.
Ensured that specimens were properly labeled with full name, date of birth, and correct social security or medical number for proper accessioning (data input).
Assisted the Technologist or Scientist in the blood bank by processing lab specimens and STAT lab requests in preparation for patient surgeries.
Utilized a microscope as directed by the technologist or scientist to look for the number of white versus red blood cells, plasma, clotting factors, platelets, and for medical uses.
Conducted compatibility testing between donor and recipient; screening samples for antibodies that may react with donor’s blood prior to patient receiving a blood transfusion.
Separated serum from plasma for ABO screens and transfusions to determine if either one was positive, negative or abnormal.
Corresponded with physicians daily regarding lab results
Prepared all shipping manifests insuring the integrity of shipping documents, shipping logs, and specimens
Stocked lab with supplies
Bay Medical Group Oakland, CA 12/1993 to 3/1998
Medical Assistant / Intake Coordinator
After formal quit date, assisted Dr. Sanders with his psychiatric practice from January 1994 to February 1994 until my replacement came on board.
Greeted patients, answered phones, made appointments, and performed other duties as required
Administered injections for allergies, low doses of Dilantin, Risperdal, etc.
Monitored medications effects on patients, looking for allergic reactions
Notified doctor or nurse of suspected drug reaction such as: lethargy, rash, or cough
Paid careful attention to maintaining medicinal balance to make sure that dosage was too low or too high
Recognized and reported a physical or psychological change in a patient's condition requiring further assessment
Evaluated a patient's request for PRN drugs and documented use-inhaler, pain medication, and ointments
Documented technical information in patients’ medical records
Performed record keeping, labeling and filing, and other related duties
Received specimens from collection sites at the main laboratory
Assisted in the entry of reference laboratory and point of care results
Prepared specimens for shipment to reference and/or to Meris and Smith Kline Laboratories
Requisitioned medical and office supplies, as needed
Received and stored laboratory supplies and assisted in maintaining inventory
Smith Kline Beecham Labs Oakland, CA 3/1992 to 6/1993
Phlebotomist Clerk / Lab Assistant
Performed patient registration, intake, and verification
Completed patient lab paperwork
Drew patients’ blood and processed lab specimens
Operated centrifuges to spin down blood.
Used pipettes to separate serum from plasma
Performed glucose testing for gestational diabetes.
Entered test data for laboratory tests into automated system
Contacted physicians daily regarding lab results
Ensured lab was fully stocked with supplies
Ernest L. Bonner, M.D. 8/1991 to 2/1992
Medical Assistant / Phlebotomist
Worked part-time for Dr. Bonner, assisting him his practice.
Performed venipuncture for clinic patients
Carried out general office duties to include typing, computer data entry, and bookkeeping
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