Customer Service Claims Adjuster

Lauren Stine 317-***-****

*****.******@*****.***

Objective: Highly motivated professional with 10+ years of customer service experience applying for the Claims Adjuster position. Proven success in managing customers’ auto claims while providing superior customer service that goes above and beyond. Able to apply service concepts and earn trust to greatly improve the clients’ experience. Skilled, compassionate, engaged. GEICO

Experience

Claims Adjuster 2018-Present

● Develops work plans to finalize claims and exposures to completion, with regards to liability

● Keeps customers apprised of their claim’s progress

● Actively listens to customers by asking leading questions pertaining to next steps in a claim

● Documents all discussions of relevance and tasks finished Performance

Performance ratings based on daily metrics, which include calls per day, survey ratings, and GEICO’s auto repair express retentions

● 2023 performance rating: 5/5

● 2022 performance rating: 5/5

● 2021 performance rating: 5/5

● 2020 performance rating: 4.7/5

● 2019 performance rating: 4.1/5

● 2018 performance rating: 3.6/5

Awards

● 2023: Top 1% for annual average of GEICO claims nationwide

● 2018: Chairman’s Gold Club

Skills

● Proficient in ATLAS so ware, OneNote, WebEx

● Exceptional customer relation skills

● Claims management

● Insurance policy analysis

● Investigation and documentation

● Fraud detection and prevention

● Risk assessment

Certifications

● Licensed with 40 states through GEICO

Education

Indiana University (Indianapolis), 2001-2003

Business Marketing and Public Relations Focus

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