Customer Service Nail Technician
Resume:
Brier A MAynes
St.John's Antigua
*************@*****.***
PROFESSIONAL SUMMARY Adept at enhancing customer experiences and fostering loyalty, I excelled in customer service and time management across roles at The Art of Sculpt and Scottie's. Leveraging strong communication and team collaboration skills, I significantly contributed to maintaining high hygiene standards and optimizing
workflow, ensuring client satisfaction and opcrational efliciency. SKILLS
• Customer Service
• Time Management
• Appointment management
• Team Collaboration
• Verbal and written communication
• Schedule Maintenance
WORK HISTORY
NAIL TECHNICIAN 04/2024 to Current
Brier Maynes - Villa Area
• Established strong client relationships through exceptional customer service and communication skills.
• Developed and maintained strong relationships with customers to increase loyalty, trust and salisfaction.
• Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
• Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices. SPA THERAPIST 12/2023 to Current
Melissa Anthony - Old Pahram Rd
• Assisted colleagues in maintaining a calm, organized work environment by completing cleaning tasks andequipment maintenance as needed.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
• Developed strong relationships with clients through empathetic listening skills and genuine concern fortheir wellbeing.
• Maintained a hygienie and relaxing spa environment, ensuring optimal wellness experiences for all guests.
• Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
SERVER/SALES PERSON 04/2022 to 09/2023
Scottie's - Fort Road
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
RETAIL-SALES PERSON 2011 to 2016
Robbie’s Innovation ( Family Owned Business)
Assisted with selling,restocking and pricing goods
Assisting in any way I could
Organization
Customer service
EDUCATION
ABICE - Piggotts
Cosmetology Education
Glam Nails - Jardines Court
Nail Technician, 12/2023
Princess Margaret School - Hilda Davis Drive Diploma Secondary Education, 12/2020
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