Certified peer advocate
Resume:
CLAUDIA SANTINI
******************@*****.***
** ******** **., ***. * A Staten Island, NY 10308
PROFILE I am a highly motivated customer service specialist with over 15 years’ experience. I have provided services for people with their needs in multiple facets. I am a diligent fast learner who is a dedicated team player. I excel in any area of service from basic to safety needs.
Experiences:
Manager, A pizza; New York, New York, —2008-2010 Overseen all responsibilities involved in running a restaurant/pizzeria. Duties included scheduling of employee’s workday, inventory, and ensuring an impeccable enjoyable customer experience.
Manager, R Style hair salon; Brooklyn, New York—2010-2013 Duties included inventory, scheduling appointments, and scheduling of employee’s workday, and hands on interaction with customers to ensure a great personal experience.
Supervisor, Spin Empire; Staten Island, New York—2018-2021 Duties included ensuring the fire safety protocol by checking on all fire prevention and firefighting equipment in the Amazon warehouse building. Responsibilities were also managing 40 fire guards to ensure they did their jobs efficiently.
Mentor, Peer Advocate and House Chief work; Amethyst House; Staten Island, New York Ensured the rules and regulations of the program were followed. Assisted with ordering and storage of food inventory. Helped people in recovery with maintain their sobriety. Spoke on a one-to-one level to assist individuals with getting through their day as smoothly as possible with whatever their needs were.
Intern, CHASI Next Steps, New York 06/2024 to 09/2024 Enrolled clients into the program. Conducted peer encounters and assisted people with referrals to detox and rehab. Conducted educational group pertaining to recovering and reoccurrence prevention. Filing and organizing documents.
EDUCATION:
Certified Recovery Peer Advocate
Highschool Equivalent Diploma
Certified Fire Guard
SEP & Narcan Trained
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