Warehouse, Forklift, Office Administrator
Resume:
Anne Marie Norman-Bennett
PO Box ***, Middletown, OH 45042
***********@*****.***
Professional Experience
Meijer Stores
August, 2020 – Present
DSD Receiver
Responsibilities:
Processing and auditing all incoming Direct to Store deliveries.
Maintain dock safety
Process outbound store product as salvage
The Hillman Group, Inc.
September, 2017 – May, 2020
Shipper 2
Responsibilities: Vary by daily assignment and include:
Tape Lane: Quality check package, apply appropriate packing material, operate taping machine to correctly seal packages for shipping
Pick/Pack customer orders, including Steelworks items
Process and deliver non-conveyable items to shipping area
Use PKMS system, on desktop and handheld RF scanner, to resolve order delays and enter/track package location and order status
Use stand up forklift to move materials and load/unload trucks
Use palletizer/wrapping machine to prepare stacked pallets for shipping
Stack packages into UPS truck
Stack packages onto pallets
Manifest packages for UPS shipping
Train new employees in these various areas of operation
Anthem, Mason, OH
March, 2006 – February, 2016
Financial Operations Analyst
Achievements:
Mentored and participated in the training of onshore and offshore billing staff
Received impact award for leading project to transition offshore billing staff from remote desktop to DaaS (Desktop as a Service).
Responsibilities:
Provided accurate and timely invoices to self-funded customers
Internal and external customer service
Worked with account management, underwriting and enrollment to resolve billing issues
Set up new/renew existing customer contracts in billing system
Audit customer set up and renewals for accuracy
Ensure ASO billing compliance with SOX (Sarbanes Oxley) and internal controls
Provide performance metrics reporting to management
Provide ASO billing data and reporting support to accounting and other departments as requested
Prepare generic upload files
Create and maintain databases and Excel macros used by billing team
Therapy Support Inc., Blue Ash, OH
May, 2003 – January, 2006
Billing Specialist
Achievements:
Developed training program for customer service staff
Researched and assisted with the implementation of upgraded billing system resulting in improved efficiency and inventory tracking ability.
Responsibilities:
Assisted office manager with daily operations and provided administrative support to all department managers as needed.
Provided basic I.T. support
Customer service, order entry, inventory tracking and monthly billing statements
Maintain patient files
Training coordination for office staff
Vintage Floral Imports, Blue Ash, OH
August, 1997 – January, 2000
Office Manager
Achievements:
Successfully maintained operations and managed staff of four while owners would travel.
Responsibilities:
Accounts receivable and collection
Prepared bank deposits and reconciled bank statements
Performed credit checks and new customer set up
Assisted sales and warehouse staff
Maintained inventory database
Processed customer orders, purchase orders, monthly billing statements and commissions
Education
Don Antonio Lugo High School, Chino, CA
Diploma
1986
Watterson College, Azusa, CA
Certificate in Administrative Assistant
1990
Penn Foster
AS in Computer Information Systems
2012
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