Customer Service Administrative Assistant
Resume:
Dolores Fernandez
Customer Service
Bethlehem, PA 18015
*********.**@*****.***
Committed and motivated Administrative assistant with exceptional customer service and decision making
skills, Strong work ethic, professional demeanor and great initiative. Highlights
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Wine Associate
Weis Markets-Bethlehem, PA
November 2021 to Present
I help customers to find wine and beer severe alcohol drinks and check their ID and handle money QA Analyst
Walmart Distribution Center-Bethlehem, PA
February 2016 to Present
Stower
Amazon.com-Alellentown pa
September 2015 to December 2015
Responsibilities
I stow apparel and receive
Customer Service
Coworx
June 2014 to October 2014
Bethelehm, Pa
Led the selection and implementation of a new phone system.Properly directed inbound calls in phone queues to improve call flow.Developed effective relationships with all call center departments through clear
communication.
Unit clerk / Flow Coordinator
ST Lukes Hospital-Bethlehem, PA
March 1999 to April 2013
Department Secretary for a fast paced Level 1 Regional Trauma Center Emergency Department Master multitasking skills and customer service provided to patients, family members, physicians and staff members.
Responsible to answering multiple telephone simultaneously. Order entry for patient testing.Evaluated and reported the current equipment inventory to appropriate sources.Requested scripts from doctors and verified insurance and coding.Ordered and received disposable
supplies and created SAP purchase orders. Welcome and or assists all individuals when the arrive in the unit in a professional, friendly efficient manner. Education
High School Diploma in Medical Assistance
Allentown Business School - Allentown, PA
1996
Skills
• Technical skills Professional Development MS Word Reinforced Based Leadership MS Excel Civil Treatment PowerPoint Stress Management Internet research Managing for Success Outlook soft skill training Customer service
• Cash register
• Customer service
• Organizational skills
• Senior care
• Oracle
• Order Entry
• Computer skills
• Patient monitoring
• Serving
• Mentoring
• Order entry
• Epic
• Medical terminology
• Documentation review
• Bilingual
• Customer service
• Nursing
• Microsoft Excel
• Typing
• Patient observation
• English
• Spanish
• Addiction counseling
• Medical office experience
Certifications and Licenses
Certified Medical Assistant
May 1995 to Present
CPR Certification
First Aid Certification
Assessments
Technical support — Proficient
November 2021
Performing software, hardware, and network operations Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Technical skills Professional Development
MS Word Reinforced Based Leadership
MS Excel Civil Treatment
PowerPoint Stress Management
Internet research Managing for Success
Outlook soft skill training
Customer service
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