Customer Service Care

U.Sundar Rao

ADDRESS: C/O DR. JAI KRISHNA

P */**, LANE NO.17, RAVINDRAPURI COLONY

VARANASI – 221005 UTTAR PRADESH

Mobile: +91-077********, 870-***-****

E -Mail • *************@*****.***, ********@*****.*** Profile :

An administrator with expertise in directing and executing administrative procedures, logistics and excellent customer service. I have gained excellent communication, administrative and organizing skills especially in the international studies space. Professional Experience

CET Academic Programs (Washington D.C) American Institute of Indian Studies

Functional Area : Administration and Logistic

Designation : Resident Director –Logistics

Duration : August 2012 – October 2020

Responsibilities :

Leading the facilities and logistics team at CET – American Institute of Indian Studies centre. CET is an American Study Abroad organization which partners with the American institute of Indian Studies to facilitate American under graduate students to live and study in India/Varanasi

Performing multi -dimensional roles to carry out the administrative/logistical responsibilities in the centre at Varanasi. Supervising office staff and day– to- day activities of the centre.

Office Administration/Centre management- Carrying out all administrative responsibilities in managing the centre which included arrangement and facilitation for smooth running of academic courses at the centre.

Facilitating American Students – Facilitating American students by arranging housing, registration with local FRO and all other local logistics for them.

HR management – Managing payroll, leaves and other financial related issues for the staff at the centre.

Accounts and Finance – Handling the accounts record keeping and managing the finances and other finance related matters at the centre.

N.K.BOSE MEMORIAL FOUNDATION

Functional Area : General Administration, Proof Reading, Editing, Translation Designation : Manager, Proof Reader/Editor

Duration : June 2006 to July 2012

Responsibilities :

Management and Proof reading/editing of research material.

Primary Job was to compile, proof read and edit research and publication matter.

Handling Communications and general administration

Public relations

EXL INDIA PVT LTD. (BPO)

Functional Area : Customer Care

Designation : Customer Care Executive

Duration : December 2004 to March 2006

Responsibilities :

Part of the voice process unit supporting US based clientele as their first point of contact.

Handling customer queries as an inbound and outbound customer service agent.

ACADEMIC CREDENTIALS:

B.Com.(Hons) from Banaras Hindu University

Languages Known:

English: reading, writing, speaking

Hindi : reading writing, speaking

Telugu : speaking

Computer Proficiency:

MS Office

Extra-curricular Activities:

Reading

Writing

Playing Cricket

References: Available on Request

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