Customer Service Store Associate

Karina Rice

Store Associate

Spring Valley, CA **977

*************@*****.***

+1-858-***-****

I’ve worked a lot of different job categories which is good because I have 10 years of experience for mostly everything.Love working for the public.I get along with everyone I love to talk to people and

I love to stay busy and get things done on time

Im an organized person

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Store Associate/Cashier

Rocket/76 Gas Station-La Mesa, CA

July 2022 to September 2024

• Forecasting, ordering, and stocking products

• Completing daily paperwork

• Coaching and motivating staff

• Assisting with scheduling

• Staffing: Ensuring there are enough staff to meet customer needs, recruiting, training, and developing staff

• Store maintenance: Keeping the store clean, well-stocked, and merchandised

• Sales and profits: Maximizing sales and profits, identifying and resolving sales obstacles

• Inventory: Managing and maintaining inventory levels and controls

• Customer service: Ensuring employees provide excellent customer service, resolving customer complaints

• Vendor relations: Developing strong vendor relations Duties and Responsibilities:

• Customer Service

• Running a cash register, this includes accountability for cash, lottery tickets, cash cards, etc.

• Completing shift report

• Cleaning (windows, floors, bathrooms, emptying trash containers, etc.)

• Stocking shelves and coolers

• Sweeping and mopping floors

• Checking product in as it is delivered from vendors

• Merchandising

• Other tasks assigned by management

• Ability to communicate with associates and guests

• Ability to count, read and write accurately to complete required paperwork

• Counted cash drawers

• Work the cash register

• Count out cash drawers

• Stocked shelves

• Open and close store

• Clean all the dishes using 3 bay sink

Store Associate/Cashier

7-Eleven-San Diego, CA

February 2019 to August 2022

• Provide prompt, efficient and courteous customer service

• Drive sales through effective communication with customers

• Maintain a clean, customer friendly environment in your franchisee’s store

• Perform cashier duties (ring sales and maintain cash control)

• Perform all regular cleaning activities, and other tasks included in your job assignments

• Forecast, order and stock merchandise (with appropriate training)

• Check in merchandise deliveries from vendors

• Clean all the dishes using 3 bay sink

Delivery Driver

Domino's-San Diego, CA

April 2016 to February 2021

I deliver the food to the customers I handle money take orders over the phone and box up the food when done

• Resolved customer complaints

• Maintained accurate inventory count

• Drive dedicated driver routes

• Handling cash

• Washing all dishes in dishwasher & 3 bay sink

Delivery Driver

Postmates/UberEats-San Diego, CA

September 2017 to July 2020

Drive to restaurants and pick up customers food and drive to the customers location and give them there food

• Maintained a record of 100 percentage of correct deliveries

• Delivered merchandise to clients

• Resolved customer complaints

Delivery Driver

DoorDash-San Diego, CA

April 2017 to July 2020

• Drive to restaurants and pick up customers food and drive to the customers location and give them there food

• Maintained a record of 100 percentage of correct deliveries

• Delivered merchandise to clients

• Resolved customer complaints

Hotel Front Desk Agent

Holiday Inn Express and Suites-Pacific Beach, CA

March 2015 to December 2019

• Manage online, phone and in-person room reservations

• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities

• Take payment from customers

• Respond to guests’ issues and complaints in a friendly, timely manner

• Explain local amenities and attractions to guests

• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs

• Assist customers with the planning of special events such as weddings and business conferences

• Arrange specialized services for VIP customers

Cashier/Customer Service Representative/Gas Attendant Mobile Gas Station-San Diego, CA

January 2017 to February 2019

Gas Station Attendants are responsible for cashiering, collecting cash payments from customers and making change, or charging purchases to customers' credit cards and providing customers with receipts. They clean the facility, collect, and dispose inside and outside trash. They order stock and shelve incoming goods, and provide assistance and customer service. Duties and Responsibilities:

• Customer Service

• Running a cash register, this includes accountability for cash, lottery tickets, cash cards, etc.

• Completing shift report

• Cleaning (windows, floors, bathrooms, emptying trash containers, etc.)

• Stocking shelves and coolers

• Sweeping and mopping floors

• Gasoline tank inventory (stick readings)

• Checking product in as it is delivered from vendors

• Yard maintenance (sweeping, shoveling, painting, checking gas wells, etc.)

• Light equipment maintenance (pumps, lighting, machinery, etc.)

• Merchandising

• Other tasks assigned by management

• Ability to communicate with associates and guests

• Ability to count, read and write accurately to complete required paperwork

• Counted cash drawers

• Worked the cash register

• Counted out cash drawers

• Stocked shelves

• Opened and closed store

Call Receptionist/Office Assistant

Whitt Construction-El Cajon, CA

February 2013 to May 2017

Answered phone calls

Made calls & appointments

Gas Station Attendant/Cashier

Shell Gas station/ EZ Mart-San Diego, CA

September 2013 to December 2016

• Good communication skills

• Accurate money handling skills

• Efficiently operate cash register

• Ring all sales and manage cash and credit cards in accordance with company policies and practice

• Manage cash flow, count cash, process payments during customer checkout and all other customer transactions.

• Manage customer payments with a point of sale register system.

• Operate lottery/lotto terminal in compliance with all regulations

• Practice the suggestive sell

• Offer other products customer may need for complete satisfaction

• Thank customer and appreciate every customer for their loyalty

• Adhere to all city, county, state and federal alcohol and tobacco regulations.

• Greet customers with a smile, be friendly, and offer prompt service NightTime Cleaning Crew

ASAP Cleaning Services-San Diego, CA

March 2013 to May 2016

• Appointment Scheduling

• Cleaning Business Building's/ Stores

• Lifting Heavy Equipment

• Cleaning Windows

• Washing Carpets

• Working At A Fast Pace

• Operated chemical dispenser

• Emptied trash

• Provided excellent customer service

• Coordinated with property maintenance staff

Cashier/Customer Service

Burger King-El Cajon, CA

September 2012 to April 2015

• Taking Orders

• Handling Money

• Handling Food/Bagging Food

• Cleaning

• Washing dishes in dishwasher

Education

High school diploma

Granite Hills High School - El Cajon, CA

August 2009 to June 2013

Skills

• Food Service (8 years)

• Coffee Experience (10+ years)

• Cleaning Experience (8 years)

• Food Preparation (8 years)

• Serving Experience (8 years)

• Commercial Cleaning (9 years)

• Barista Experience (4 years)

• Food Production (8 years)

• Host/Hostess (6 years)

• Kitchen Experience (8 years)

• Merchandising (4 years)

• Retail Sales (9 years)

• Food Handling (10+ years)

• Cooking (3 years)

• Food Safety (8 years)

• Heavy Lifting (10+ years)

• Cash Handling (10+ years)

• Driving Experience (10+ years)

• Microsoft Word (10+ years)

• Guest Services (8 years)

• Restaurant Experience (8 years)

• Administrative Experience (6 years)

• Computer Skills (10+ years)

• Delivery Driver Experience (9 years)

• Packaging (8 years)

• Front desk (10+ years)

• Microsoft Powerpoint (10+ years)

• Hotel experience (6 years)

• Driving (10+ years)

• Customer service (10+ years)

• Appointment Scheduling (7 years)

• Car Wash (5 years)

• Cashiering (10+ years)

• Guest services (10+ years)

• POS (10+ years)

• Cash handling (10+ years)

• Cash register (10+ years)

• Front desk (10+ years)

• Customer service (10+ years)

• Food handling (10+ years)

• Restaurant experience (10+ years)

• Cooking (10+ years)

• Heavy lifting

• Dishwasher (10+ years)

Certifications and Licenses

Driver's License

Driver License

Assessments

Sales skills — Proficient

January 2021

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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