Clerical, Customer Service, Data Entry, Medical

PROGRAMS USED:

Microsoft PC Office Suite: Word, Excel, Access, Power Point, Publisher, Outlook (everywhere)

AS-400 (Sysco Foods)

Cerner (Virginia Mason)

Connection (Kaiser Permanente)

CRM (World Vision)

EPIC (Kaiser Permanente)

Exostar (Kenworth)

Flexicapture (ADURO Wellness)

IMS (World Vision)

Infor M3 Smart Office (ARS200, OIS300) (Bargreen Ellingson)

Liberty (Sysco Foods)

Lotus Notes (Zodiac Aerospace)

Maximeyes (Pacific Eye)

Maximo (Weyerhaeuser)

Optiquest (Pacific Eye)

Oracle (World Vision)

Past Perfect (PCHS)

PFX Dashboard (Brantley Janson)

Quick Books (throughout experience)

Salesforce (ADURO Wellness)

Xcentric (Brantley Janson)

PROFESSIONAL EXPERIENCE (Retired since 2020 and COVID)

Zones IT Corporation, Auburn, WA 02/20 – 09/20

Admin Asst/File Clerk. Scanning personnel files and entering data into Adobe per new program.

Volt (Temp) Workforce Solutions, Federal Way, WA

World Vision, Federal Way, WA – Data Entry, Enrollment/Donations 11/18 – 05/19, 08 to 09/19

Entered enrollment and donation data into CRM and IMS programs along with scanning documents for future retrieval and ensuring that all data is readable, is included, and recorded properly into the accurate accounts.

Maxim (Temp) Staffing, Tacoma, WA

Virginia Mason, Seattle, WA – Medical Data Entry, Enrollment 08/18 – 11/18

Entered enrollment data into Cerner program consisting of patient data including medications, pharmacy, immunizations, disorders and diseases, allergies, along with living conditions and history.

The Pelsten Group-PACE Temp Services, Des Moines, WA

Kaiser Permanente, Tukwila, WA – Medical Data Entry, Enrollment 09/17 – 12/17

Entered enrollment data into EPIC with patient data such as household information, number of children, annual income, medical history, medications, and preferred PHO.

Robert Half Office Team Temp Services, Federal Way, WA 05/13 – 2021

Brantley Janson CPA, Federal Way, WA - Receptionist 02-04/17

Kenworth NW, SeaTac, WA - Receptionist 02-04/16

Boeing, Renton, WA – Data Entry 08-10/15

Brunswikst.com Temp Services, Seattle, WA 11/15 – 10/16

Bargreen-Ellingson, Milton, WA 98424 – Data Entry, Accounting Department 05-10/16

SYSCO Foods, Kent, WA 98032 – Data Entry, Contracts, AR/AP 11/15-02/16

ADURO Wellness, Redmond, WA 11/13-11/14

Medical Data Specialist:

Used Flexicapture, Salesforce, Word, Excel, and Access programming

Researched data, contacted pertinent facility to ensure accuracy

Wrote desk procedures to ensure efficient transitioning of new employee into position

Pacific County Historical Society & Museum & Visitor Center (PCHS), South Bend, WA 08/11-05/13

Manager:

Managed museum including historical and genealogical societies, bookstore, gift shop, and visitor’s center

Managed, scheduled and retained 18 volunteers, delegated tasks, archives, membership, donations, 501(c)3, bookkeeping, publications, meetings, events

Independent Associates, South Bend, WA 06/08-08/11

Manager, Employment Specialist, Job Coach:

Worked directly with Department of Vocational Rehabilitation (DVR) with 12 disabled clients

Performed intakes, assessed needs, evaluated skills, made referrals, job coached, carved jobs, met with local businesses and carved jobs, wrote massive government reports, followed-up, planned events, managed office

Ocean Beach Hospital (Temp position through Emcare, Ilwaco), Ilwaco, WA 09/10-03/11

Medical Billing Coordinator:

Retrieved ER patient files, ensured all documentation was included in file with dates and signatures, entered data, scanned documents, ensured readability, forwarded to corporate, re-filed file

Saved company money per efficiency--from 35 hours/week to <12 hours/week, whereby eliminating position and absorbing work to in-house personnel

Pacific Eye Clinic, Raymond, WA 08/02-07/03

Optics Tech:

Receptionist, customer service, used Optiquest and Maximeyes to schedule appointments, patient data, patient reminder calls, performed acuity testing, dilated eyes, recorded patient testing, edged glasses, incorporated HIPAA

Astoria School District, Astoria, OR 01/1999-06/2001

Secretary, Special Education Programs:

Secretary and receptionist, customer service, filed, phones, publications, planned meetings and events

Created Access database program to track all aspects of SPED students per OAR/OAC government funding annual audits

Created teacher handbooks with automated forms for ease of HICFA input and timely recording

Willapa Harbor Hospital, South Bend, WA 04/1992-12/1998

Administrative Assistant, Medical Staff Coordinator:

Throughout six-year tenure, hired as first two positions but

Also held positions and responsibilities simultaneously as Hospital Board Secretary, Medical Staff Secretary, Assisted Living Board Secretary, Marketing Assistant, Personnel Assistant, Editor, Publications and Public Relations Assistant, and Customer Service Representative

Also initiated and chaired the Employee Recognition Committee & Awards Banquet for four years

Shows efficiency, dedication, ambition and willingness to learn and do

Above tasks were divided between three personnel upon my departure

ELDEC Corporation, Lynnwood, WA 05/1980-06/1990

Executive Secretary Programs Management & Contracts; Administrative Assistant Engineering/Drafting, Marketing, QA/QC, PCD VP, PCD Technical Publications, MCD Technical Publications; Production Assembler: wiring, soldering, blueprints, card cages, wire harnesses and consoles

EDUCATION

American Intercontinental University (AIU), Hoffman Estates, IL 2007-2008

Associates of Arts w/Honors, Business Administration;-Human Resources 3.89 GPA

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