Human Resources Patient Care

Zinah AShammaa

Los Angeles, CA, US *****.**********@*****.*** 818-***-****

OBJECTIVE

Certified Phlebotomist With valid California license, NHA certification, and BLS certification. Over 40 hours of training and hands-on experience with 50+ successful draws. Skilled in venipuncture, capillary puncture, and patient care for all ages. Capable of error-free work in fast-paced environments. Flexible and available for travel, weekends, holidays, on-call, and overtime. Works independently with minimal supervision

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EDUCATION

Certified Phlebotomy Technician - Los Angles Career College / Critical Care Training Center - 2024 Bachelor (BA) in Translation & English Linguistics - 2004 Human Resources Assistant - 2022

Associate in Business Administration- Glendale Community College - 2016 SCHOOL PROGRAM AND EXTERNSHIP

40-hours Classroom Didactic Training

LA Career College / Critical Care Training Center June 2024 -July 2024

•Conducted 50+ venipunctures, 2+ arterial draws, and 10+ skin punctures across all age groups.

•Learned about anatomy, medical terminology, and laboratory test terminology.

•Educated on specimen collection, risk factors, complications, and quality assurance. 40-hours off-site Clinical Externship

Sherman Oaks Hospital Laboratory June 2024 -July 2024

•Practiced hands-on training in venipuncture and capillary techniques.

•Performed data entry, filing, and telephone communication.

•Trained on centrifuges, pipettes, scales, freezers, plates, incubators, and coolers.

•Operated laboratory instruments and prepared reports for send-out orders.

•Maintained cleanliness of storage areas and lab equipment.

! SKILLS AND QUALIFICATIONS

• California Department of Public Health Phlebotomy Licensed (CDPH)

• NHA National Health career Association Certified

• BLS/CPR American Heart Association Certified

• Experienced in venipuncture and capillary puncture.

• Critical thinking and customer service skills

• Problem-solving and leadership.

• Experienced in front and backup office tasks.

WORK EXPERIENCE

• Strong knowledge of medical terminology

and blood bank specimens.

• Proficient computer knowledge and data

entry for patients and test info.

• Compassionate and culturally sensitive

communication with patients and their

families.

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Teacher Substitute/ After School & Summer School Education Glendale Unified School District / On-call May 2024 - Present

•Communicates effectively with children, considering tone and body language with patience.

•Ensures student safety and provides age-appropriate projects in a clean and sanitized environment.

•Assists students with their homework and identifies their attitudes, strengths, and weaknesses for targeted improvement.

Shipping & Operation Officer/ HR Assistant

Figurama Collectors October 2022 - September 2023

•Lead managed employee on/off-boarding, HR paperwork, orientation, interviews, and records maintenance.

•Assisted HR Manager with problem-solving, union contract interpretation, entry gate swiping information, and document management.

•Oversaw front office daily tasks, prepared invoices, reports, shipping plans, and summaries.

•Monitored production lifecycle, website orders, and inquiries, shipping, deliveries, and loading efficiency. Bright Future for Packaging

International US Coordinator / Procurement Coordinator. January 2017 - June 2022

•Conducted B2B networking, procurement, and achieved sales targets up to 20 sales.

•Supervised purchasing, production, and vendor coordination for seamless operations.

•Assisted with pre- and post-sale (SaaS) support and ensured accurate data entry. In-Home Supportive Services Provider

In-Home Services (IHSS) Program January 2014 - June 2016

•Deliver in-home comprehensive care and conduct paramedical services.

•Assisted the patients with ADLs to promote independence by helping with feeding, dressing, walking, and offering emotional support.

Casework Assistant Client Care Coordinator & Receptionist Volunteering International Rescue Committee Feb 2014 - May 2016 Sales Associate and Customer service

Home Depot Retail Staffing Center March 2012 - March 2014

•Enhanced customer shopping experience and met their needs.

•Handled cash at in-store and self-check-out

•Performed physical tasks like standing, walking, and shelf maintenance Sales Associate and Customer Advisor

JCPenney Watches and Fine Jewelry Dept September 2011 - December 2012

•Multi-tasked in a fast-paced store by checking out, returning, and cash register duties.

•Demonstrated commitment to maintain jewelry and watch presentation and sales ticketing.

•Assisted customers with styles, sizes, and general inquiries. Operation & Customer Service Representative

Starlight Shipping L.L.C September 2006 - March 2011

•Performed daily operation and administration responsibilities with a focus on client engagement.

•Ensured full compliance with contract requirements and provides training and conduct personnel development and coaching.

•Maintained inventory management report, ensuring compliance with applicable facility management policies and guidance.

Freight Coordinator

TNT April 2004 - August 2006

•Managed warehouse functions, logistics, and operations to meet deadlines.

•Trained new staff, increasing productivity by 25%.

•Increased sales and improved delivery efficiency, reducing time by 20% through strategic marketing.

•Achieved a 15% reduction in logistics costs and maintained 98% inventory accuracy.

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