Customer Service Representative

ELLEN DOWELL

*********@*****.*** / 248-***-**** / Pompano Beach, FL

SUMMARY

An experienced professional seeking a role as a customer service representative to help companies deliver exceptional customer service support to their customers. Financial Customer Service Certified. Ability to handle customer situations with empathy, professionalism, and patience. I am skilled in problem-solving and conflict resolution. With a customer-centric mindset, I am adept at seeking the company's best possible business solutions and maintaining brand loyalty and high customer satisfaction ratings.

SKILLS

Accounting, Finance, Typing & Data Entry, API & POS Systems, Microsoft Office Suite, Adobe Creative Suite

CUSTOMER SERVICE WORK EXPERIENCE

Financial Services Associate: Amscot (2024 – 2024)

Executed financial transactions to provide clients with positive interactions and customer experiences.

Managed cash accurately entered information into the customer tracking system, and adhered to all compliance, security, and safety procedures.

Customer Service Representative: General Motors (2005 – 2009)

Assigned to a call center with fellow team members to answer incoming calls and emails, aided customers with product concerns, and processed monetary transactions.

Utilized a ticketing system to document customer inquiries to ensure prompt follow-ups and responses.

Customer Service Representative – Sales Support: Macy's (2003 - 2004)

Processed payments and credits, calculated discounts, made tax adjustments for product returns, and coordinated with Macy’s warehouses on special orders.

Salesperson & Customer Service Representative: Marshalls & TJ Maxx (2002 - 2003)

Assigned to assist customers in the jewelry department, performed store closing duties, and worked in the call center to answer questions to ensure customer satisfaction.

Salesperson: JC Penney (2000 - 2001)

Functioned as a sales floater to cover departments for employee breaks and responded to customer issues to promote high customer satisfaction with knowledgeable and friendly service.

OTHER WORK EXPERIENCE

Communications Specialist: Nestle (2023 – 2024)

Created materials to provide an engaging digital experience for employees, utilizing collaboration workplaces.

Communications Professional: Siemens & Florida Power & Light (2017 – 2022)

Wrote and distributed internal communications content to inform employees of company events.

Marketing Communications Professional: General Electric & Landis & Gyr (2010 – 2017)

Created sales enablement tools to support the marketing department to deliver targeted business wins.

EDUCATION, CERTIFICATIONS &TRAINING

Bachelor of Science Degree - Social Science & Business Administration: Truman State University – Kirksville, Missouri

High School Diploma: Lincoln County R-IV – Winfield, Missouri

Financial Customer Service Training, Conflict Resolution Training, Customer Service Professional Certificate

ED

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