Customer Service North Carolina

CAPITOLA R. HANKINS

************@*****.*** 812-***-****

CAREER SUMMARY

Task-oriented professional having over 10 years of customer service experience including but not limited to: sales, marketing, phone skills, supervisor duties, as well as training and motivating employees to provide the best possible performance and team building skills. Specialized in providing exceptional customer service, and ensuring quality client experience. Task oriented and quality driven. In addition, I have office skills such as typing, exel, data analyis, microsoft, email, spreadsheets, computer skills. EDUCATION SUMMARY

Life Coach Certificate, New Skills Academy, Completed BS. Human Services/Criminal Justice, Colorado Technical University Colorado Springs, Graduated 06/2020 Business, Sales, Marketing, Customer Service, James Campbell High, Ewa Beach, Hi, 2002 PROFESSIONAL EXPERIENCE

Keen Advisor, Online - Life Coach Help

02/2019-Present

● life experience tools and support

● Guideance on major life issues and healing

● I communicate and listen to needs of client to help in their healing process

● I help people to understand forgiveness and value on the health with healing

● Empathetc, sincere advice and tools to implement for happier living for one self Personal Development and Education

12/2019-2020

● Completed Bachelor's degree

● Completed Life Coach Certificate

Talecris Plasma Resources, Fayetteville, North Carolina Donor Center Technician / Phlebotomy

04/2019-12/2019

● Medical evaluation - blood pressure, temperature and weight

● Client education

● Phone consultation

● Maintained confidential client files

● Ensured sanitary conditions

● Maintained essential machinery

● Preformed phlebotomy duties, such as drawing blood and plasma Clayton High School, Clayton, North Carolina

Food Nutrition Specialist

02/2018-02/2019

● Managed funds

● Maintained sanitary conditions

● Preformed daily large machine maintenance and cleaning

● Ensured nutritional needs of children

● Cook and prepare food items on a large scale

● Prepare, assemble and organize efficient food distribution systems

● Ensured the safety and nutritional needs of hundreds of children Rockin Comet Diner, Clayton, North Carolina

Front of House Manager

07/2017-02/2018

● Provided exceptional customer service to all guests

● Answered incoming calls and ensured provide appropriate service

● Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate

● Specifically selected to tend to VIP guests and ensure their experience was exceptional

● Protected establishment and patrons by adhering to sanitation, safety and alcohol control policies

● Managed restaurant workflow by ensuring all team members had adequate supported

● Responsible for verifying billing totals, managing large sums of cash and proper credit card charges

● Fostered supportive team dynamics the led to better service and a workplace camaraderie

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