Customer Service Pharmacy Technician
Resume:
Brandon Binder
Lodi, CA *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Pharmacy Technician
Rite Aid-Boise, ID
March 2012 to September 2024
• Accurately filled and dispensed XX prescriptions daily, ensuring patient safety and adherence to medication guidelines
• Managed inventory of medications, regularly conducting audits and restocking to maintain optimal levels
• Collaborated with pharmacists to verify prescription information, resolve any discrepancies, and ensure proper dosage instructions were provided to patients
• Maintained a clean and organized work area, including the pharmacy shelves and storage areas
• Provided excellent customer service by answering questions about medications, potential side effects, and drug interactions
• Processed insurance claims for patients' prescriptions using electronic systems such as XYZ software
• Performed routine maintenance on pharmacy equipment such as pill counters and automated dispensing machines
• Collaborated with healthcare providers to obtain prior authorizations for certain medications when required by insurance companies
• Ensured compliance with all state and federal regulations regarding controlled substances handling and record-keeping procedures
• Participated in continuous quality improvement initiatives within the pharmacy department to enhance efficiency and accuracy of operations
Self Checkout Host/Cashier
Fredmyers-Boise, ID
June 2005 to March 2012
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Developed strong relationships with key clients through regular communication and personalized support
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
• Recognized as top performer within the team for consistently achieving high levels of customer satisfaction scores above XX%
Education
High school diploma
Los Banos High School - Pacheco, CA
September 1999 to July 2002
Skills
• Pharmacy Technician Experience
• Medical Billing
• HIPAA
• Microsoft Word
• Insurance Verification
• Order Entry
• Typing
• Medical Records
• Host/Hostess
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