Sales Consultant Customer Service

CARLTON R. ALLEN

P.O. Box ****** Email: **********@*****.***

Temecula, CA 92589 Cell: 619-***-****

PROFESSIONAL SUMMARY

Results-oriented Sales Consultant with a record of success. Extensive experience in automotive sales for general automotive and high-end luxury cars. Excellent customer service skills and highly productive member of the team with expertise in strategic sales planning. Accomplished Assistant Parts Manager for Nissan national automotive parts sales, and aftermarket sales of electronics and high performance racing parts, and managed product lines for various vendors !

Retailer Education & Training courses completed for the Ford Motor Company: Improving Dealership Customer Satisfaction, Lincoln Perception vs. Reality Series, Lincoln Navigator 2021 Product Knowledge, and Lincoln Pillars: The Foundation of Our Brand’s Success.

AWARDS

2015, Salesman of the Month (February & March), Alvarez Lincoln & Jaguar Inc Riverside, Ca

2013 Leaders of Excellence Award, Ford Motor Co. and National recognition for Lincoln product sales.

EXPERIENCE

April, 2023 to Present. Norm Reeves Ford-Lincoln 18900 Studebaker Rd. Cerritos, Ca. Sales Consultant, working selling New & Used Car Sales with Ford and Lincoln FMC Certifications for both brands for retail and commercial customers!

November, 2018 to April 2022. Lincoln South Coast (Penske Automotive Dealership). Santa Ana, California.

Senior Sales Consultant. Sales and leasing consultant for new car sales. Salesman of the Month for January 2019. Skilled communicator, diligent, organized, focused, and a professional dedicated to increasing sales with a proven track record with certification and training for both.

2011 to October, 2018. Alvarez Lincoln & Jaguar. Riverside, California.

Senior Sales Executive. Sales and leasing consultant for new and used car sales. Over $1,200,000 in annual Jaguar sales in 2013 through 2018. Salesman of the Month for August, 2018 with top sales and top gross. Received the national award from the Ford Motor Company, “Leaders of Excellence Award,” for selling over 100 new Ford car sales in 2013. Increased car sales through excellent customer service and retention, customer referrals, internet marketing, new product sales, establishing new customers in fleet sales and other venues, and community promotions.

2009 to 2011. Murrieta Volkswagen. Murrieta, California.

Sales Consultant. Sales and leasing consultant for new car and truck sales. Established expertise in working both new and used vehicle sales, pricing strategies, and excellent customer service ratings.

2002 to 2008. Mossy Nissan Inc. Oceanside, California.

Parts Specialist. Retail parts counterman selling Nissan products in one of the largest dealerships in Southern California. Specializing in parts service for cars, trucks, and some aftermarket products for mechanics and external customers including automotive vendors. Received “Parts Salesman of the Year” award in 2006. Completed all administrative paperwork required for billing and invoicing. Organized department to enhance service and productivity. Provided administrative support in the Service Department as needed.

1994 to 2001. Courtesy Chevrolet, Inc. San Diego, California.

Pro Shop Accessory Manager. Coordinated the general operation of car and truck aftermarket sales including accessories and tires. Administrative responsibility for 5 employees. General responsibility for ordering product, shipping deliveries, scheduling services, and customer service satisfaction. Increased pro shop sales volume by 50% or more through strategic marketing and increased outreach to luxury vehicle owners in Mission Valley. Sales started at $15,000-$25,000 and increased to over $50,000 under my leadership and technical expertise.

1992 to 1993. Santa Monica Nissan, Inc. Santa Monica, California.

Parts Representative. Responsible for wholesale and retail parts sales. Specialized in outside field sales and increased overall profits by 30% to 40% by establishing new customer accounts and improving sales to existing customer accounts. Produced sales guides and mail-out programs which further enhanced sales and service.

1988 to 1991. Landmark Chevrolet, Inc. Houston, Texas.

Counterman/Commercial Accounts. Automotive counter sales to local customers and overseas oil company accounts. Responsibilities included ordering products and scheduling shipments of equipment through major export freight companies to Saudi Arabia, Kuwait, and other foreign companies. Provided exceptions service to major customer accounts which were Chevron USA, Exxon USA, and Conoco Oil Company.

1981 to 1988. W.O. Bankston Nissan, Inc. Dallas, Texas.

Assistant Parts Manager. Managed the general direction of 18 employees and $600,000 in annual sales under the directions of the Parts Manager. Directly responsible for the reorganization of the warehouse facility. Coordinated and trained new employees. Directly managed wholesale parts sales of $350,000 a month. Automotive parts manager for national and international sales, automotive and truck parts sales, aftermarket sales of electronics and high performance racing parts, and ordering product lines from various vendors.

EDUCATION

1971-1973. California State University, Northridge. Northridge, California.

Computer Science and Business. Completed two years of coursework in a Bachelor’s of Science program.

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