Customer Service Technical Training
Resume:
CLORISIA D. TAYLOR
*** ****** ***. ***. *, Gulfport, MS 39507
Phone: 228-***-****
Email: ********.******@*****.***
Provide excellent customer service and perform administrative management tasks for a business while developing new skills that further enhance the business and my personal success.
TECHNICAL TRAINING AND SOFTWARE EXPERIENCE
• QuickBooks
• ADP's Pay Expert and Ezlabor Manager
• Staff Suite
• JD Edwards Document Management
• Microsoft Office 2010 Suite
• Microsoft Windows
• Records & Database Management
• Office Procedures
• Desktop Publishing
• Accounting 101, 102, 106 (Payroll Acc.), 201, and 222 (Acc. Software Appl.)
• Keying 45 to 50 wpm
• Proficient with office equipment
• Avaya Phone System
Salesforce
FUNCTIONAL ATTRIBUTES
• Group presentation skills
• Product sales and services
• Managing incoming correspondence and communication for small businesses
• Managing and controlling access to inventories for small businesses
• Providing internal and external customer service via phone, email and in person
• Recording data and creating documents via databases, spreadsheets and word processing
• Establishing, managing and reorganizing paper filing systems
• Managing payroll systems/bookkeeping for small businesses
• Managing order entry, providing order status and recording updates as required
• Problem solves technical issues
• Diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions
• Handle inbound and outbound customer calls
• Drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems
• Maintain/update databases, ensuring the integrity of data.
• Handle confidential information with the highest ethical and professional standards
• Detail oriented
• Quick learner/Picks up very quickly on the ins and outs of Software Applications
WORK EXPERIENCE
NAVY LODGE - Guest Services Representative Gulfport, MS
June 2024 - Present
Serves as first point of contact with guests at a Navy Gateway Inn and Suites and/or Navy Lodge property, and handles all stages of guests' stay; accommodating special requests as needed, and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service, related office operations and the safety, security and privacy of all guests.
TTEC – Licensed Health Insurance Agent (Aetna Medicare) – Remote Gulfport, MS
July 2023 – December 2023
• Enrolled Members into Insurance plans during AEP (Annual Enrollment Period)
• Educate customers about designated products
Conducted research to provide answers for members to resolve issues
Recognize, apply, and explain our product or service knowledge
Understand member’s life events that may offer sales cues
• Sales of products and services
• Handle inbound customer calls
• Drive customer satisfaction through voice communication
• Navigate through multiple systems
• Assisted customers with a warm and professional attitude
• Resolved customer information and complaints
• Answered general questions
OVERNIGHT PARTS ALLIANCE - Auto Parts Delivery Driver Gulfport, MS
May 2023 – June 2023
Drove and 18’ Box Truck, loaded auto parts onto truck, performed deliveries, unloaded truck. While providing our Customers with the best in Customer Service. Experience with use of a pallet jack.
FOX BRYANT, LLC (GEAR AND LEVER PACIFIC CONSULTING, LLC) - Canvasser United States
October 2022 to November 2022
Primarily walks door to door asking questions to potential voters.
Sell/Persuade Voters to lean towards voting for the campaign being represented to them
• Gathered data via a walk application.
• Works closely with team leaders to ensure accountability and quality control.
VANGUARD FIELD STRATEGIES (GARRISON MANAGEMENT) - Canvasser United States
June 2022 to August 2022
• Primarily walks door to door asking questions to potential voters.
Sell/Persuade Voters to lean towards voting for the campaign being represented to them
• Gathered data via a walk application.
• Works closely with team leaders to ensure accountability and quality control.
TTEC – Call Center Customer Service Agent - Remote Indianapolis, IN
November 2021 to January 2022
• Resolved payment and order disputes
• Confirmed payments, refunds, etc.
• Educate customers about designated products
• Sales of products and services
• Handle inbound customer calls
• Drive customer satisfaction through voice and/or email communications
• Navigate through multiple systems
• Assisted customers with a warm and professional attitude
• Resolved customer information and complaints
• Answered general questions
SITEL GROUP - Call Center Customer Service Agent - Remote Fishers, IN
October 2020 to September 2021
• Resolved payment and order disputes
• Operated the live chat
• Confirmed payments, refunds, etc.
• Assisted customers with order changes
• Diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions
• Educate customers about designated products
• Sales of products and services
• Handle inbound customer calls
• Drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems
• Assisted customers with a warm and professional attitude
• Resolved customer information and complaints
• Answered general questions
• Performed data entry for orders and shipments
US CENSUS BUREAU - Enumerator Indianapolis, IN
August 2020 to October 2020
Collect data for the NRFU (Non-Responsive Follow-up) questionnaires for the 2020 Census.
WALMART - Personal Shopper Indianapolis, IN
February 2019 to October 2019
Fulfills customer orders by reviewing order, locating, preparing, and packaging merchandise ensuring the accuracy of the orders prior to pick up; making appropriate product substitutions and consulting with customers as needed to ensure satisfaction; and following up on out of stock merchandise. Execution and Results: Get Results-Make sure work is done correctly. Work on top priorities first. Make a consistent effort to get results. Meets deadlines. Take action in order to solve problems so work can be completed in a timely manner.
LYFT/UBER - Self-Employed Indianapolis, IN
March 2016 to April 2019
Drove my personal vehicle to maneuver clients around the city.
PROFESSIONAL TRANSPORTATION INC. - Over the Road Driver Indianapolis, IN
June 2018 to December 2018
Specializing in crew transportation services for the railroad industry. Transported CSX Engineers and Conductors to and from the train and Railyard when needed.
ADVANTAGE HOME HEALTH CARE - Staffing Manager Columbus, IN
June 2017 to September 2017
Directly responsible for scheduling in-home patient care, answering phones; greeting potential Employees and Clients; employee/client file maintenance; recruitment; conducting job fairs; other administrative duties.
KNOWLEDGE SERVICES, INC - Records Clerk Nashville, IN
August 2015 to April 2016
Removing paper/binder clips, filing, and boxing up files to be archived/scanned/microfilmed to get them ready for scanning in digital format.
ACRO SERVICES CORPORATION - Staffing Specialist Seymour, IN
August 2014 to April 2015
Position primarily consisted of answering phones; greeting potential employees; hiring/firing Employees; data entry; employee database maintenance; creating/maintaining data spreadsheets; recruitment; conducting job fairs; other administrative duties.
TOX SCREENING SOLUTIONS, INC. - Operations Manager Columbus, IN
April 2008 to January 2010
AP/AR, payroll, manage office, client in-take, administered drug screening donors, results management, and SUGARCRM software management/development to suit our company’s needs. Coordinated and managed on-site collections. Made travel arrangements for all on-site collections. Other administrative duties.
EDUCATION
IVY TECH COMMUNITY COLLEGE OF INDIANA Columbus, IN
August 1998 to May 2007
Office Administration, Associates in Associates in Applied Science (AAS)
LICENSES
Mississippi Insurance Agent ID# 10971278 Issued 8/22/2023 – Expires 4/30/2025
National Producers Number ID# 20827865 Issued 8/22/2023 – Expires 4/30/2025
AGENT QUALIFICATIONS
Accident & Health or Sickness Issued 8/22/2023
AGENT ASSIGNMENTS
Aetna Better Health, Inc. LN# 1900028 Issued 10/30/2023
Aetna Life Insurance Company LN# 7700013 Issued 10/27/2023
Silverscript Insurance Company LN# 0700020 Issued 10/31/2023
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