Data Entry Customer Service

Emmanuel Onyebuchi Okeke

Houston, TX ***** ******.*****@*****.*** 346-***-****

OBJECTIVE:

To provide first-class customer service and efficient data entry support, leveraging strong communication skills and attention to detail to enhance operational efficiency and client satisfaction.

WORK EXPERIENCE

Beyond Finance - Collection Agent August 2023-August 2024

● Negotiated settlements with creditors, achieving an average of 60% reduction in client debt for 50+ accounts monthly

● Developed department's first incentive program, resulting in a 30% increase in goal attainment

● Surpassed revenue goals for 4 consecutive quarters, averaging 115% of target

● De-escalated an average of 15 problem calls per week, preventing program cancellations

● Settled outstanding debts with Estate Attorneys, processing an average of 10 complex cases monthly

Primepack Industries Nigeria Ltd - Contact Representative July 2022-June 2022

● Managed 50+ daily customer inquiries, resolving 90% of issues without escalation

● Processed and screened 30 applications per week, ensuring 100% completion rate

● Handled 75 phone calls daily, maintaining a 95% customer satisfaction rate

● Identified and processed 100 prior authorizations and referrals monthly

● Developed 24 financial records annually while managing customer flow through the suite

Deloitte Nigeria - Data Entry Clerk May 2019-June 2022

● Entered and verified 500+ data points daily with 99.9% accuracy

● Implemented new software systems, reducing data processing time by 25%

● Trained 10 new team members on data entry procedures and best practices

● Processed and organized 100+ documents daily using SharePoint and other data management tools

● Conducted quality checks on 1000+ entries weekly, maintaining data integrity across multiple projects

EDUCATION

Delta State University, Nigeria

BSc, Public Accounting, 2019

SKILLS

● Advanced proficiency in Excel, Word, PowerPoint, Access, and Outlook Express

● Experience with SharePoint, Tableau, and SQL

● Knowledge of HIPAA and OSHA Regulations

● Excellent verbal communication and telephone skills

● Typing speed of 75 WPM with 98% accuracy

CERTIFICATIONS

● Superior Customer Service (SCS), 2020

● Data Analyst Certification, 2023

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