Customer Service Operations Specialist

JADA ANDERSON

Macon, GA ***** 478-***-**** ******************@*****.***

EDUCATION

Bachelor of Science in Criminal Justice

Middle Georgia State University Macon, GA

GPA: 3.67

High School Diploma

Southwest Magnet High School & Law Academy Macon, GA

GPA: 3.5

Experience

Security Operations Specialist

Gradaworld Security

01/2021 -12/2023

Macon Ga

Implemented advanced surveillance techniques to monitor and safeguard assigned locations, ensuring continuous security and adherence to safety protocols. Conducted routine inspections and utilized cutting-edge technology to identify and mitigate potential threats.

Acted as the primary responder in critical situations, effectively managing emergency protocols, maintaining order, and protecting personnel and property. Coordinated with local law enforcement and emergency services to facilitate seamless crisis management and resolution.

Compiled comprehensive incident reports, meticulously documenting security-related activities, observations, and interventions. Ensured accurate record-keeping to support internal audits and legal proceedings

Customer Operations Specialist

Alorica

11/2018 – 11/2022

Remote

Skillfully handled inbound communications via calls, chats, and emails, delivering exceptional customer service and support across all platforms. Utilized advanced computer and web-based tools to efficiently manage inquiries and resolve issues.

Demonstrated expertise in resolving complex customer issues with efficiency and precision, consistently achieving high levels of customer satisfaction. Maintained a calm and professional demeanor to effectively de-escalate challenging situations and ensure positive outcomes.

Leveraged comprehensive CRM software to meticulously document customer interactions, track inquiries, and monitor resolutions. Ensured accurate and thorough record-keeping to support customer service excellence and operational efficiency.

Logistics & Warehouse Operations Coordinator

Amazon Distribution Center

08/2020 – 12/2023

Executed precise packing, labeling, and preparation of merchandise for shipment, ensuring adherence to accuracy and timeliness standards. Implemented quality control measures to maintain high levels of

efficiency and customer satisfaction.

Proficiently operated pallet jacks and other warehouse equipment to facilitate the smooth movement of goods. Conducted regular maintenance and safety checks on equipment, ensuring compliance with safety regulations and minimizing downtime.

Conducted systematic inventory checks and managed stock levels to optimize warehouse operations. Maintained a clean, organized, and safe work environment, adhering to stringent safety standards and best practices.

Retail Sales & Merchandising Consultant

Beauty Queen Boutique

12/2017 – 05/2020

Macon Ga

Delivered exceptional customer service by assisting clients in locating products, providing informed advice, and ensuring a seamless shopping experience. Maintained extensive knowledge of product lines to offer tailored recommendations and enhance customer satisfaction.

Accurately processed sales transactions, expertly handling payments, and ensuring precise cash

management. Implemented best practices to minimize errors and optimize checkout efficiency, contributing to a positive customer experience.

Designed and implemented visually appealing merchandise displays to drive sales and effectively

manage overstock. Conducted regular inventory assessments and communicated restocking needs to

management, ensuring optimal stock levels and product availability.

VOLUNTEER WORK

Harvest Cathedral Nursery

Early Childhood Assistant

Mabel White Baptist Church Nursery

Childcare Classroom Aide

Tina Tiny Tots Daycare

Volunteer Childcare Assistant

New Hope Baptist Church Nursery

Infant Care Assistant

KEY COMPETENCIES

Operational Efficiency

Customer Service Excellence

Emergency Response Coordination

Inventory Management

Complex Issue Resolution

Advanced CRM & Documentation Skills

ADDITIONAL INFORMATION

Certifications: Georgia Basic Security Officer Certificate, Leadership Certificate.

Technical Skills: CRM Systems, Claims Management Software, Inventory Management Systems, Data Analysis Tools.

Hard Skills: Customer Service, Operational Efficiency, Emergency Response, Inventory Control.

Soft Skills: Communication, Problem-Solving, Team Collaboration, Leadership.

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