Call Center Representative
Resume:
Pierre A. Williams, BA
*****************@*****.***
RELEVANT EXPERIENCE
Fairfax County Public Schools, Falls Church VA
Instructional Assistant, August 2019 – June 2020
●Coordinated within a larger system of care that addresses barriers, and the complex needs of students and families
●Assist individuals in applying for government assistance, government aid, and adult education
●Offered clothing, hygiene articles, educational materials and other essential items
●Communicated effectively with students, families, and colleagues as well as participated in staff meetings and seasonal orientations
Substitute Teacher, January 2019 – August 2019
●Managed primary and secondary education classroom activities in the teacher’s absence
●Supported teachers and other staff in general and special education classrooms
●Employed applied behavioral analysis (ABA) techniques to increase positive behaviors in children with autism spectrum and other developmental disorders
Austin Theater of Downtown Fort Valley
Administrative Assistant, January 2015 - December 2015
●Booked events, Promoted use of facilities, and oversaw overall maintenance of the building.
●Coordinated with, connected, communicated and engaged with investors
●Assisted the owner with administrative tasks
●Coordinated and operated company social media account
Twelve Centennial Park Condominiums
Concierge, February 2024 - Present
●Monitored properties surveillance daily as well as reviewed footage when necessary
●Provided access to all property entrances for guests, contractors and all visitors of the property
●Received, logged, organized, and retrieved resident packages
●Provided elevator services for property for guests, contractors, visitors and all residents who misplace key to unit
●Coordinate with our luxury hotel for administrative collaboration
●Enforces property rules and acts as surveillance for condominium and hotel property.
PROFESSIONAL EXPERIENCE
Nielsen Media & TV Ratings
Field Representative, February 2022 - September 2022
●Establish and maintain long term relationships with assigned Nielsen Families/Households.
●Install Nielsen measurement equipment in newly assigned Nielsen Families/Households.
●Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data.
●Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively.
●Prioritize, schedule and complete all work in compliance with established policy and guidelines in assigned territory.
●Accurately collect and report demographics and audience information using Nielsen proprietary software.
●Educate and coach Panel Members on proper operation and usage of Nielsen equipment.
●Negotiate and maintain cooperation of Panel Members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others.
DC Life Magazine, Washington DC
Executive Assistant, June 2020 to February 2022
●Manage communications between key company executives, ensuring prioritization of emails and phone calls; Coordinate domestic travel for the Chief Executive Officer and other key staff members
●Coordinate meetings for the Chief Executive Officer and record meeting minutes; Perform entry, management, and analysis of data pertaining to website traffic and performance
EDUCATION
Entertainment Business, Completed 34.5 Credits toward Master of Science in Entertainment Business 2016- Present
Relevant Coursework: Mastery: Personal Development and Leadership, Executive Leadership, Project and Team Management, Entertainment Business Finance, Digital Marketing, Product and Artist Management
Full Sail University, Winter Park FL
Bachelor of Arts, Sociology, December 2015
Relevant Coursework: Social Work, Criminology, Ethnography, Anthropology, Gerontology, Gender Studies, Ethics, Health Care, Comparative Politics, International Relations, Public Administration, Political Theory, Research Methods
Fort Valley State University, Fort Valley GA
SKILLS
●Computer Expert including experience with: Microsoft Office Suite, MacBook Pages; Data Entry; Customer Service; Digital Marketing; Email Marketing & Project Management
●Excellent Written and Oral Communication; Works Well in a Culturally Diverse Environment and Under Pressure; Great Team Player; Detail Oriented; Ability to Work Flexible Hours including Evenings and Weekends; Great Public Speaker; Strong Team Leader; Conversational Spanish.
HONORS/ACTIVITIES: FVSU Research Day 2015 Award Recipient, Sociology Club President
Contact this candidate