Project Management Customer Service
Resume:
Lora Kelder
Motivated and Determined
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●Motivated and self-driven professional with more than 2 years relevant experience; very determined
●Capable of completing tasks in a timely manner; multitasking
●Experience in preparation for presentations
●Preparing reports and maintaining the utmost confidentiality
●Expertise in all Microsoft programs
Authorized to work in the US and CA.
Work Experience
Senior Coordinator (Project Management Operations)
Walmart- Bentonville, AR October 2023 to Present
● Supports the tracking and recording of procurement dates (for example, possession dates, equipment order dates, project start and end dates) by maintaining multiple databases, ensuring accuracy of project deadline data using tracking tools and software (for example, spreadsheets, calendars), preparing project status reports, and executing data queries as requested.
● Assists in coordinating procurement of equipment by tracking the ordering of required materials using company ordering systems (for example, SAP), verifying order accuracy and shipping address, providing administrative support to ensure timely and accurate shipments, and resolving issues with bills of material, purchase orders, and pricing as necessary.
● Assists in coordinating contract awards by coordinating contract addendums, preparing communications to notify bidders and suppliers of selection and project information, documenting and updating databases, and generating and filing necessary paperwork.
● Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, co-workers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks; communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.
ATF Specialist (Specialty Compliance and Ethics)
Walmart -Bentonville, AR December 2022 to October 2023
●Trace Requests for the ATF
●Management of the Tennessee Designated Program for alcohol
●REACH Triage/no violation tickets/no STM tickets
●REACH violation/STM tickets (under guidance of Mgr II)
●QuickBase updates
●Inbox / Crisis -Avoidance Prioritization (Compliance, Sampling, SPARK, Program coms.)
●Document Controlling for firearms and ABC website
●Tobacco MTR processes
●Nano learnings
Customer Remediation Specialist (Contact Position)
Genpact - Bentonville, AR August 2022 to October 2022
●Respond to customers through various channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate. You will also perform research to complete back- office transactions.
●Acquire detailed knowledge of product ranges and excellent service.
●Offer an excellent level of customer service, proactively serve customers across their product portfolio, and handle high-volume customer inquiries across the product range.
●Follow clear instructions and guidelines to resolve customer inquiries at the first point of contact. establish trust and resolve customer queries and handle complaints. Constant monitoring, mentorship, and development will be given to ensure continuous improvement.
●Collaborate with colleagues across multiple departments to provide a high-quality service to customers Recognize individual customer service needs and resolve their inquiry.
●Provide resolutions to avoid customers having to call again, or have the call Transferred.
Mortgage Loan Processor (Contract Position)
U.S. Bank - Joplin, MO(Remote)
October 2021 to January 2022
• Responsible for assembling, administering, and processing loan application paperwork before it gets approved by the loan underwriter.
●Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages. Review and verify borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. Ensure compliance with company policies, underwriting guidelines and lending-program requirements.
●Mortgage industry professional with loan-processing experience and a comprehensive knowledge of conventional and government loan programs.
●Diligent and detail-oriented -- thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from pre-approval to closing.
●Computer savvy in MS Office Suite and proprietary mortgage-processing software.
●Conforming & Nonconforming Loans, FRMs, ARMs, GPMs, Jumbo Loans, Fannie Mae & Freddie Mac Guidelines, FHA, VA, USDA Rural Development Loans
Document Control Specialist
FNA Group - Decatur, AR
May 2017 to August 2017
Store, manage and track company documents.
●Scan organized and maintained documents.
●Assist with file migration and audits.
Financial Customer Service Rep
Arvest Bank - Bentonville, AR
April 2015 to January 2016
Developed rapport with clients interested in investment opportunities.
●Worked closely with a Senior Rep.
●Build current client relationships by providing attentive service.
●Worked closely with a Senior Rep.
●Build current client relationships by providing attentive service.
●Analyze financial performance of clients and run financial needs analysis programs.
●Executive credit and financial analyses of the client and investments across various sectors
Administrative Assistant and Dispatcher
KELDER TRANSPORT - Vancouver, BC
May 2012 to April 2015
Schedule and coordinate meetings, appointments, and transportation arrangements for loads and deliveries
●Developed new filing and organizational practices.
●Maintained utmost discretion when dealing with sensitive topics.
Financial Customer Service Rep
THE CANADIAN IMPERIAL BANK OF COMMERCE - Fort Macleod, AB
February 2010 to May 2012
Developed rapport with clients interested in investment opportunities.
●Worked closely with a Senior Rep.
●Build current client relationships by providing attentive service.
●Analyze financial performance of clients and run financial needs analysis programs.
●Executive credit and financial analyses of the client and investments across various sectors
Education
High school
August of 2003 to May of 2008
Graduated 2008
Paralegal Certification
Reeves College
September of 2013 to April of 2015
Criminal Justice and Administration
The University of Lethbridge
January of 2009 to June of 2011
Pursuing BS in Criminal Justice
University of Arkansas
January of 2022 to present.
Pursuing my NMLS license (state of Arkansas)
NMLS prep courses
Mortgage Educators (Online Program)
May of 2024 to June of 2024
Skills
•Certifications in all Microsoft programs
•Document Control
•Legal Research
•Administrative Experience
•Legal Drafting
•Adobe Acrobat
•Database skills
•Proofreading
•Quality Assurance
•Transcription
•Presentation Skills
•QuickBooks
•Project Management
•Underwriting
•Accounts Payable
•Negotiations
•Conflict Management
•Accounts Receivable
•Financial Report Writing
•Salesforce (1 year)
•VoIP
•OMNI
•NextGen Program (Firearms)
•QuickBase
•REACH (Regulatory Contacts)
•Tableau
•ServiceChannel
•Pulse
•ServiceNow
•SAP
•Asset Management
•Work order auditing
Certifications and Licenses
Microsoft Certified Professional (MCP)
August of 2014 to Present
Licensed Insurance Agent
Health and Life Producer
License number:
20286116
NMLS License
In pursuit of license completion
Completed by June of 2024
References:
Nivi Narula- Gravette – Senior Manager II, Alcohol & Tobacco Compliance (Walmart Home Office)
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Chiara Pandhi - Director, Specialty Compliance & Ethics (Walmart Home Office)
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Joshua Sutton – Associate Merchant – Adult Beverages (Walmart Home Office)
******.******@*******.***
Nicholas Colucci – Senior Director, Ethics & Compliance and Governance (Walmart Home Office)
********.*******@*******.***
Lori Meskimen - HR People Resources (Walmart Home Office)
Assessments
Attention to detail — Proficient!
Identifying differences in materials, following instructions, and detecting details among distracting information. Great willingness to learn!
Letter of recommendation attached
Contact this candidate