Customer Service Patient Care
Resume:
Client Relationship Management
Strong Organizational Skills
Effective Communication Abilities
Team Collaboration and Leadership
Time Management
Conflict Resolution
Adaptability to changing environments
Proficient in Microsoft Suites
Interpersonal Communication
Critical Thinking
Patient Care
Customer Service
Training and Mentorship
*******.**@*****.***
Hudson, FL
S E B S A S T I A N SEBASTIAN DEJESUS
E D U C A T I O N
C O N T A C T
A B O U T M E
S K I L L S
PASCO-HERNANDO STATE COLLEGE
Associate of Arts
Anticipated Graduation: 2025
Results-driven individual with a solid
foundation in phlebotomy and customer
service, looking to explore new
opportunities where my organizational and
communication skills can make a positive
impact.
ROSEMARY MORALES
Fraud Investigator
R E F E R E N C E S
C E R T I F I C A T I O N S
ROYAL LEARNING INSTITUTE
Phlebotomy Technician Certification
2022
W O R K E X P E R I E N C E
PHLEBOTOMIST- HUDSON, FL
OctaPharma Plasma (2022-Present)
CUSTOMER SERVICE ASSOCIATE - WEEKI WACHEE, FL
Publix (2019-2022)
Monitor and ensure donor safety throughout the donation process. Perform venipunctures with precision and care.
Operate automated plasmapheresis machines efficiently and safely. Maintain compliance with company Standard Operating Procedures (SOPs), Good Manufacturing Practices (GMPs), and all relevant regulatory guidelines. Ensure cleanliness/ organization of the donor floor to promote a hygienic environment.
Engage with customers in a professional and courteous manner, enhancing donor comfort and experience during donations.
Collect and process blood samples accurately, labeling and storing specimens according to protocol.
Record and document donor information and vital signs meticulously to maintain accurate health records.
Respond to donor inquiries and provide educational information about the donation process and its importance.
Assist in training new staff members on procedures and best practices for phlebotomy and donor care.
Participate in quality control measures to ensure the integrity of collected plasma. ACADEMIC TUTOR & CAMP ASSISTANT- BROOKSVILLE, FL
YMCA of Hernando County (2016-2017)
Provided academic tutoring to youth, enhancing learning outcomes. Assisted staff with daily recreational activities, including sports and art projects. Acted as a chaperone during off-site field trips, ensuring participant safety. Assisted with daily meal service, including breakfast and lunch for campers. Maintained cleanliness through continuous sanitization of youth areas to minimize contamination.
Addressed and resolved customer concerns, complaints, and returns effectively Processed sales transactions with accuracy and efficiency. Reconciled cash drawer and maintained accurate records of receipts. Assisted in stocking and rotating merchandise to ensure product freshness. Delivered exceptional customer service, fostering a positive shopping experience. Contributed to the cleanliness and organization of the store environment. Assisted with delivery check-ins and inventory management. Organized stockroom to optimize space and improve accessibility. V O L U N T E E R E X P E R I E N C E
FOOD PREPARATION AND SAFETY- BROOKSVILLE, FL
Hernando County Sheriff’s Office (2015-2016)
Assisted with food preparation for ABATE motorcycle rides during annual remembrance ceremonies for fallen officers.
Ensured adequate safety measures were in place for BBQ events, including functional hoses and fire extinguishers.
Delegated tasks effectively to other volunteers to enhance event efficiency. Monitored food handling practices to ensure compliance with safety precautions. Oversaw the clean-up process to maintain a safe and organized environment.
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