Customer Service Advocate
Resume:
Edward Diaz
Customer Advocate
Contact
Pflugerville, Texas 78660
***********@*****.***
Professional Highlights
Accustomed to positions of leadership managing both people and the service process. Able to work effectively on an independent basis as well as a member of a team. Enjoys interacting with customers, staff, and management. Have an extensive knowledge and experience in the glass repair industry with a customer service focus on quality control and meeting and exceeding customer’s expectations. High energy, adaptive learner with a positive “can-do” attitude.
Education
Taylor High School
Taylor Texas
GED completion 2010
Key Skills
Fluent in conversational Spanish
Managing People
Project Management
Budget Planning
Communication
Problem-solving
Experience
2004 – present
Customer Advocate / Field Installer • Safelite Auto Glass
2003 – 2004
Manager / Installer • Windshield Experts
2000 - 2003
Installer / Inventory Control • Morris Glass
Analyzed job orders and distribution of work to the installers.
Managed and completed all aspects of auto glass installations.
Managed team of installers.
Ensured all customer services were on time and of the highest quality.
Responsible for inventory management including purchasing, receiving and inventory control.
Responsible for customer complaints and satisfactorily resolving issues.
Communication
Hard-working customer advocate who speaks & understands conversational Spanish.
Well versed in all aspects of customer service and advocacy.
References
Available upon request.
Contact this candidate