Customer Service Fort Myers
Resume:
Yvonne
Gonzalez
FORT MYERS, FL *****
W: **********@*****.***
Skills
• Information Protection
• Report Generation
• Customer Service
• File Management
• POS Systems
• Data analysis
• Attention to detail
• Organizational skills
• Billing Procedures
• Guest Satisfaction
Professional Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Experience
Auro hotels FORT MYERS, FL
December 2023 - Current
Sales Assistant Intern
Enhanced sales with suggestions of related products and services based on purchases and stated needs.
•
• Greeted customers with friendly and welcoming attitude. Oversaw event set-up and tear-down, ensuring all elements were executed according to plan.
•
Implemented risk management strategies to address potential challenges or issues during event.
•
Coordinated event logistics, including venue selection, catering, and audio- visual equipment setup.
•
• Handled high volume of incoming calls to successfully manage inquiries. Communicated openly with all levels of staff for maximum transparency and approachability.
•
• Shredded older files and confidential information to reduce security risks.
• Scanned, indexed and stored records to manage filing system.
• Navigated highly stressful situations with ease to support office workflow.
• Actively fielded incoming calls and took detailed messages. Supported other team members in completing complex tasks or large-scale projects as needed.
•
Auro hotels FORT MYERS, FL
April 2022 - Current
Front Desk Agent
Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities.
•
• Ordered and monitored equipment and supplies for department.
• Resolved guest complaints to maintain satisfaction with property services. Established long-lasting relationships with customers to maintain high retention and satisfaction.
•
Utilized property management software effectively to manage reservations, billing information, and guest profiles accurately.
•
Trained new employees on front desk procedures, software systems, and customer service practices.
•
Collaborated with housekeeping and maintenance teams to address any room issues or concerns promptly.
•
Education
July 2022
Medical Assistant
Southern Technical College, FORT MYERS, FL
• Interned at Physicans Primary Care
Contact this candidate