Medical Receptionist Front Office
Resume:
Lasha'e Winchester
Glen Burnie, MD *****
******************@*****.***
Medical front office
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Receptionist
Career Strategies-Baltimore, MD
August 2022 to Present
• Agent is a professional who is responsible for greeting guests in an efficient and courteous manner.
• As the first face that many see upon arrival.
• Checks guests in and out
• Welcome customers and guests in a warm and friendly manner.
• Using scheduling computer softwares for scheduling patients.
• Transferring calls between doctors and nurses
• Calling reminding patients of appointments
• Scheduling patients for different doctors
• Keeping waiting area tidy
• Scanning documents
• Faxing documents
• Responding to emails in a timely manner
• Verifying authorization of insurance
• Updating billing information every three or six months Medical Receptionist
Simmons-O'Brien & Orlinsky-Baltimore, MD
June 2022 to July 2022
• Adhered to strict HIPPA guidelines to protect patients privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documents.
• Checked patients insurance, demographic and health history to keep information current.
• Contributes to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
• Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Intake Specialist
Saiontz and Kirk Law Firm-Baltimore, MD
February 2021 to June 2022
• Assisted with research and resolution of legal complaints.
• Scheduled clients meetings and prepared meeting documents and minutes.
• Collected online legal and non-legal data support case assigned.
• Worked effectively and efficiently on multiple projects in busy work environment.
• Reviewed and evaluated fact-finding and problem-solving methods.
• Gathered information and data for use by attorneys in preparing for cases and hearings
• Researched related statues, decision and codes to support each case.
• Used good organizational skills to manage workload.
• Reviewed activities regularly to identify opportunities for improvement.
• Followed established guidelines and procedures for maximum regulatory compliance. Medical Receptionist
Victoire Health Services-Baltimore, MD
March 2019 to February 2021
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated clients records.
• Answered central telephone system and directed calls accordingly.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Interacted with customers by phone, email or in-person to provide information.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
GNA/CNA
Chesapeake Medical staffing-Baltimore, MD
August 2015 to February 2018
• Checking patients vitals such as temperature, blood pressure and blood sugar levels.
• Documented care actions by completing records and logs in medical software system.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
• Kept detailed records of nursing assessments, administered treatments and medications, discharge procedures and follow-up care needs.
Education
Certification in Nursing Assistant
Top Knowledge - Baltimore, MD
August 2015 to June 2024
Certification in Phlebotomy
Rescue Hearts - Baltimore, MD
March 2022 to April 2022
Certification in Medical Administrative Assistant
Catonsville Community College - Baltimore, MD
June 2020 to January 2021
High school diploma in Business management
Edmondson-Westside High School - Baltimore, MD
August 2010 to May 2014
Skills
• Analytics
• Communication skills
• Computer skills
• Attention to detail
• Patiences
• Problem solving
• Time management
• Mathematics skills
• Organizational skills
• Google sheets
• Clerical experience
• Customer service
• HIPAA
• Microsoft Office
• Medical administrative support
• Front desk
• Medical office experience
• Sales
• Fair Housing regulations
• Cash handling
• Telemarketing
• Typing
• Administrative experience
• Phone etiquette
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Medical receptionist
• English
• Microsoft Powerpoint
• Office experience
• Organizational skills
• Time management
• Front desk
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