Home Health Customer Service
Resume:
Crystal Nelson
Work hard
Triangle, VA *****
*****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Home Health Aide
Live With A Purpose Home Care, LLC - Stafford County, VA December 2021 to Present
Home Health Aides help patients in a variety of ways, which may include taking their vital signs or giving them medicine under a nurse’s direction. They must record and report this data as medically necessary. Aides also help patients with their daily functions, such as dressing or taking a bath. They can assist with planning for doctor’s appointments or other meetings and may organize transportation for them. Other Home Health Aide responsibilities may include:
• Housekeeping, such as vacuuming or doing laundry
• Cooking meals
• Grocery shopping
• Reporting to nurses about patient’s health status
• Teaching patient self-care skills
Front Desk Agent
Hilton Home2 Suites - Stafford County, VA
March 2021 to September 2021
Check outs also making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. ... Housekeeper
Compass Group - Washington, DC
June 2019 to July 2021
• Provides quality customer service to customers by providing one-on-one attention to detail.
• Sweeps, scrubs, mops and polishes floors.
• Vacuums carpets, rugs and draperies.
• Shampoos carpets, rugs and upholstery.
• Dusts and polishes furniture and fittings.
• Cleans metal fixtures and fittings.
• Empties and cleans trash containers.
• Disposes of trash in a sanitary manner.
• Cleans wash basins, mirrors, tubs and showers.
• Wipes down glass surfaces.
• Makes up beds and changes linens as required.
• Realigns furniture and amenities according to prescribed layout.
• Responds to guest queries and requests.
• Responds to calls for housekeeping problems, such as spills and broken glasses.
• Contributes to team efforts; exhibits professionalism with customers, fellow associates and others.
• Performs other duties as assigned.
• Cleaned and maintained hallways, offices, restrooms, stairwells and bedrooms
• Emptied trash
• Restocked room supplies
• Sanitized (area or item rooms bathrooms counters equipment) Dollar Tree Cashier
Dollar Tree - Forestville, MD
January 2020 to August 2020
Meet n greet customers making sure they find everything they want n need always keeping a smile for my customers n having great customer service skills Housekeeper
Holiday Inn - Dumfries, VA
August 2019 to January 2020
Maintaining the essential level of cleanness, by using the appropriate cleaning and sanitizing, chemicals, materials. Also responsible for waxing and scrubbing floors and tiles, cleaning fixtures and equipment, garbage removal and other exact cleaning tasks that's been assigned by the housekeeping Supervisor. Dishwasher/Cook
Tim's River Shore - Dumfries, VA
March 2016 to August 2019
Ensuring the availability of clean dishes by bussing tables, washing dishes, pots, pans, and flatware, and resetting dining areas. Preparing dining areas and kitchen for next shift by cleaning and restocking dining areas and cook stations.
Cashier
Tim's River Shore - Woodbridge, VA
September 2018 to May 2019
Main duties include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change. Responsible for counting the contents of cash register drawer at the end of each shift, maintaining receipts, records and withdrawals. Personal Administrative Assistant
Daycare Home - Clinton, MD
May 2016 to December 2018
Prepare documents and proofread for accuracy. This includes e-mails, letters, and forms. Produce Microsoft PowerPoint charts for office functions, announcements, briefings, etc. Schedule different board meetings, receive correspondence for new customers. Manage the director's calendar. Also, I'm a receptionist. Fax documents as needed, make copies as needed.
Housekeeper
Red Roof Inns, Inc. - Rosslyn, VA
June 2017 to May 2018
Maintaining the essential level of cleanness, by using the appropriate cleaning and sanitizing, chemicals, materials. Also responsible for waxing and scrubbing floors and tiles, cleaning fixtures and equipment, garbage removal and other exact cleaning tasks that's been assigned by the housekeeping Supervisor. Sales Associate
Rainbow Shops - Woodbridge, VA
August 2015 to January 2017
Sold designer clothing/footwear, managed cashier, customer service counter for pricing, availability, damaged product, returns, and exchanges. Interfaced with vendors, assist the manager with pricing, availability, damaged product, buy-backs and special orders. Back-up Receptionist
KB Tax Deviser CPA - Dumfries, VA
January 2013 to May 2015
Dumfries, VA January 2013 to May 2015
Made travel arrangements for events and special engagements. Maintain the director calendars schedule meetings and conferences. Back-up Receptionist for office coverage. Responsible for in-coming out-going mail, Provided weekly reports.
Maintain bookkeeping and time attends. Scheduled meetings with various board members. Scheduled quarterly conference, and setup luncheons as required. Research for various vendors. Sales Associate
Dots Fashion - Woodbridge, VA
August 2009 to January 2013
Sold designer clothing/footwear, managed cashier, customer service counter for pricing, availability, damaged product, returns, and exchanges. Interfaced with vendors, assist the manager with pricing, availability, damaged product, buy-backs and special orders. High school
James Monroe High School
Education
General Equivalency Diploma (GED)
Skills
• Microsoft Word
Management
Filing
Billing
Inventory
Microsoft
Data Entry
Crew Member
Cashiering (5 years)
Customer Service (10+ years)
Retail Sales (4 years)
Skills customer services sales associate housekeeping Microsoft Office Suite (Word, Excel Spreadsheet, Power Point, Internet, Explore)
• Pricing
• Busser
• Customer service
• Meal preparation
• Serving
• English
• Cashiering
• Food Service
• Administrative Experience
• Hospitality
• Inside Sales
• Mechanical Knowledge
• Kitchen Experience
• Bookkeeping
• Salesforce
• Cold Calling
• Sales
Certifications and Licenses
CPR Certification
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