Customer Service Representative
Resume:
Coralea "Katie" Osborne
Roseburg, OR
*******@*****.***
Work Experience
EVS Housekeeping
Mercy Medical Center-Roseburg, OR
June 2024 to Present
Customer Service Representative
ABCT Services-Roseburg, OR
July 2021 to April 2024
CUSTOMER Service
• Answered phone and assisted clients with changes
• Explained products and benefits
• Worked claims to completion
Customer Service Associate
Lowe's Home Improvement-Roseburg, OR
May 2021 to August 2021
Assisting customers with returns and sales.
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
Caregiver
Oak Park Assisted Living-Roseburg, OR
December 2020 to May 2021
Provided care for residents; Bathing, dressing and changing. Did cleaning chores nightly. Respond to emergencies. Caregiver
Oak Park Assisted Living-Roseburg, OR
August 2020 to September 2020
Helped residents with ADLs. Helped the to get to the dining room for meals. Did daily cleaning task. Customer Service Representative
First Call Resolution LLC-Roseburg, OR
August 2008 to January 2020
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Interacted with customers through live chat
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
• Assisted with technical support duties
SRS Agent
DELL INC.-Roseburg, OR
August 2007 to August 2008
Work in the Save the Sale department. Helped find ways for customers to save the Sale and keep their computers. Also did Sales of computers.
Caregiver/Med Tech/Activity's Derictor
Oak Park Assisted Living-Roseburg, OR
April 2003 to August 2006
1. Did daily task for residents. Bathing, dressing, and getting them to meals. 2. Gave residents their meds, monitored CBG. Took blood pressure and weight residents. 3. Planned daily activities for residents. Worked with a budget to do activities. Put out monthly calendar of events.
CNA - Certified Nursing Assistant
Rose Haven-Roseburg, OR
February 2002 to March 2003
Preformed daily care for patients. Recorded daily activities. Reported directly to RN. Education
None in CNA
Umpqua Community College - Roseburg, OR
April 2003 to April 2003
High school or equivalent in Business/Accounting
Yuba College - Clearlake, CA
September 1988 to September 1989
None
Skills
• Customer Care
• Customer Service
• CSR
• Call Center
• Customer Support
• Cash Handling
• Upselling
• Microsoft Office
• Live Chat
• Help Desk
• Technical Support
• Troubleshooting
• Account Management
• Network Support
• Computer Networking
• Operating Systems
• Caregiving
• Administrative experience
• Typing
• Management
• Guest services
• English
• Time management
• Sales
• Desktop Support
• Information Security
• Patient monitoring
• HIPAA
• Windows
• VPN
• Remote Access Software
• Clerical experience
• Typing
• Customer service
• Windows
• Leadership
• Cash handling
• Accounting
• Help desk
• Upselling
• Software troubleshooting
• Live chat
• Network support
• Supervising experience
• Operating systems
• Account reconciliation
• Account management
• Computer networking
• Desktop support
• Technical support
• Financial services
• Information security
• Cash register
• Front desk
• Computer skills
• Warehouse experience
• Materials handling
Certifications and Licenses
First Aid Certification
CPR Certification
Contact this candidate