Change Management Human Resources
Resume:
FRANCES L. CLARK
HUMAN RESOURCES AND CHANGE MANAGEMENT PROFESSIONAL
CONTACT
***************************@*****.***
Grand Rapids, Michigan 49505
PROFILE
Analytical, energetic and detail-oriented Human
Resources and change management professional
of 15 years with expertise in all things HR,
business, manufacturing and human services!
EDUCATION
SHRM Certification-2019-Present
Davenport University, 2019
Bachelor of Science-2003
Grand Valley State University
Preprofessional Psychology
KEY SKILLS
Recruitment
Interviewing
Onboarding
Payroll
Leadership and Employee Training
Succession Planning
Professional Development
Performance Management
Employee Relations
OSHA Reporting
Worker’s Comp
Benefits Administration
FMLA
Auditing
INTERESTS
Literature
Netflix and Chill
Backpacking
Kayaking
Beaching
RELATED EXPERIENCE
ORGANIZATIONAL CHANGE MANAGEMENT LEAD-OCTOBER 2022- Present
Steelcase, INC-Grand Rapids, Michigan
-Brought into special change management project in collaboration with IBM
-Lead change management initiatives in re: changing computer and process systems for better business management
-Helped the organization adopt best business practices for sales procurement
-Worked with all levels of the organization to implement and bring about change
ZONE LEADER MAY 2018-OCTOBER 2022
Steelcase, INC-Caledonia, Michigan
-Responsible for all aspects of lean manufacturing including Safety, Delivery, Quality and Cost
-Staff scheduling and payroll
-Schedule completion and customer service
-Aided in change management initiatives and production goals
-Employee relations and performance management
OWNER, CEO 2014-2018
Clark Consulting Services, Michigan
-Opened consulting business for Human Services consulting, staff training, etc.
-Certified Crisis Prevention Institute instructor, certified through the Crisis Prevention Institute-2013
-Leadership training and change management services
-Billing, invoicing and scheduling of services
HUMAN RESOURCES AND HIRING DIRECTOR 2014-2016
Real Life Living Services, Ann Arbor, Michigan
-Recruitment, interviewing and hiring for 26 counties across Michigan
-Management of 250 employee training records in accordance with Community Mental Health Authority requirements
-Responsible for preparing for UIA claims and representing the organization in hearings
-Facilitation of employee relations, satisfaction with the organization and compliance of regulatory organizations
-Workman’s compensation, OSHA reporting and CARF accreditation across contracted counties
VOCATIONAL MANAGER-2013-2014
CHS Group, Ann Arbor, Michigan
-Responsible for over 20% program growth in the first 6 months from funding source referrals
-Oversight of Vocational Day Program serving individuals with developmental disabilities
-Responsible for recruitment, hiring and retention of staff
-Supervision and performance management of Community Skills Specialist staff and Site Leaders
-Certified Non-Violent Crisis Intervention Trainer, Crisis Prevention Institute- 2013
-Systems implementation around documentation, intake process and service delivery
-Introduced Skill Building around social, life and job skills for community placement into jobs
HUMAN RESOURCES AND RESIDENTIAL COORDINATOR 2010-2011 MOKA, INC, Muskegon, Michigan
-Recruited into temporarily created position to facilitate change management initiatives and strategic planning outcomes
-Facility startup with general operation and oversight of multiple licensed residential facilities
-Supervision and performance management of home managers and residential support staff
-Fiscal budgeting of facilities, purchasing and general funding
-Facilitation of clinical and management teams to support alignment of agency/CMH initiatives
Key Contributions:
Standardized the job fair process for the agency by creating and facilitating an ad hoc committee and holding a successful job fair
Aided in the standardization of hiring and interviewing processes across the agency by aiding in the creation of interviewing questions and introducing an online system of application for potential hires
Proposed and started an employment initiative for sexual offenders with developmental disabilities while managing fidelity around the model
Integrated Gentle Teaching proponents into two programs in Muskegon county associated with the closing of the Mount Pleasant Center that gained local and national attention
Introduced medication administration systems, quality controls around purchasing and block scheduling to support better consumer care and stronger direct support staff teams
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