C# Power Platform

SUBHAKAR GANDLA

Phone: +1-475-***-****

Email: *****************@*****.***

LinkedIn: linkedin.com/in/subhakar-gandla-9ba7422b3

PROFESSIONAL SUMMARY:

Experience CRM Dynamics 365 Specialist with a proven track record in the full lifecycle management of Dynamics 365 CRM systems, including end-to-end implementation, customization, and system optimization.

Proficient in converting business needs into robust CRM solutions, using Power Platform, JavaScript, C#, and .NET to tailor and enhance Dynamics 365 functionalities.

Demonstrated success in boosting customer engagement and optimizing business processes through targeted CRM strategies that promote organizational growth and efficiency.

Adept at integrating data, managing system migrations, and designing custom workflows, plugins, and dashboards to empower teams with valuable insights.

Consistently successful in partnering with cross-functional teams to deliver projects punctually and within budget, leading to high user adoption and satisfaction.

Certified Dynamics 365 expert committed to staying at the forefront of industry developments and implementing best practices to meet business goals effectively.

PROFESSIONAL EXPERIENCE:

DELTA AIRLINES. May 2024 to Present

Dynamic 365 Developer

Collaborated extensively with Project Managers, Managers, Database Administrators, and Developers to ensure seamless project execution.

Independently managed Dynamics CRM projects, including gathering business requirements, designing solutions, and developing across various environments to live deployment.

Engaged in project planning, design, and enhancement activities in collaboration with vendors and team members.

Managed the complete lifecycle of design, development, testing, and implementation processes, aligning closely with business requirements.

Designed, developed, and customized custom entities, CRM forms, views, and various components such as processes, reports, and security roles.

Built and implemented web resources and client-side scripts utilizing HTML, CSS, and JavaScript to support CRM enhancements.

Drafted documentation outlining unit testing procedures and technical specifications across different development stages.

Troubleshot and corrected issues in web resources and software during the testing phase to ensure functionality and reliability.

Deployed CRM managed solutions into testing environments and engaged in comprehensive testing phases.

Executed component testing during UAT/Test phases to ensure successful migration of solutions to the production environment

Designed and developed custom reports based on business requirements and performed testing prior to production deployment.

Created, built, and updated reports using SQL Server Reporting Services.

Engaged in end-user support, including troubleshooting tickets and addressing a range of issues.

Utilized ServiceNow ticketing tool for tracking and managing tickets, processing customer requests related to CRM applications, and resolving user issues.

Documented training materials for end users and provided support documentation for the team.

Managed configuration and administration of user accounts, profiles, and security roles.

Experienced with Microsoft Suite, including Outlook, Teams, Project, Planner, OneNote, Word, Excel, and PowerPoint.

Environment: Microsoft Dynamics CRM/D365, XRM Toolbox, Visual Studio, Microsoft Outlook, Microsoft Teams, Microsoft Planner, Office 365, C#, HTML, CSS, JavaScript, Web Services, SQL Server, SSRS, SSMS, Report Builder, ServiceNow, TFS/Azure DevOps Service and Server.

LEX NIMBLE SOLUTINS LTD April 2020 to July 2022

Dynamic 365 Developer

In-depth understanding of the core data model and MS Dynamics CRM architecture, enabling a comprehensive grasp of the platform's complexities

I met with stakeholders and product owners to gather all requirements, which I then converted into Business Requirement Documents (BRDs) and Technical Architecture Documents (TADs).

Integrated DocuSign, SharePoint, and Outlook with Dynamics 365 to streamline and enhance collaboration across teams.

Created custom plugins to address specific requirements and enhance platform functionality.

Designed multiple security roles and actively contributed to the development of business process flows to ensure secure and efficient workflows.

Developed a mobile Power App using AI Builder to automatically capture business card details into CRM and send email and Teams chat reminders to users.

Built an interface between Azure Blob Storage and Power Apps for seamless data integration.

Designed and implemented various business process workflows using Power Automate.

Utilized REST APIs to access and retrieve on-premises data for PowerApps.

Experienced in developing custom applications, modifications, integrations, data conversion routines, workflows, and custom reports for Dynamics 365.

Designed and implemented Power Automate workflows to streamline business processes and improve operational efficiency.

Designed forms, workflow processes, web services, plugins, and other components to address business requirements within the Dynamics 365 system.

Developed and deployed Power Automate workflows to enhance productivity and streamline company procedures.

Using Power Automate, a cohesive and consistent environment was ensured by connecting dissimilar systems to Power Platform apps.

Created personalized customer journeys using Dynamics 365 Marketing features to boost engagement and enhance brand loyalty.

Implemented data-driven strategies to optimize ROI and refine marketing tactics using Dynamics 365 analytics. Streamlined service processes to enhance customer satisfaction and reduce response times.

Leveraged Dynamics 365 AI-driven insights to anticipate client needs, enabling proactive problem-solving and enhancing the overall customer experience.

Developed and deployed a customized Dynamics 365 Sales solution that boosted the sales team's productivity in managing leads, opportunities, and client contacts.

Integrated Dynamics 365 Sales with other systems to create a unified view of client interactions, enabling a more proactive and informed sales strategy.

Designed and implemented forms, workflow procedures, online services, plugins, and other necessary components to meet business needs within the Dynamics 365 system.

Environment: Microsoft Dynamic 365,Power Platform, Power Apps, Power BI, HTML,CSS,Java script,SQL,Dataverse, Azure Blob Storage, REST API (SAP integration).

TECHNICAL SKILLS:

•Programming Languages and Scripting Languages: PL-SQL, C#.Net, HTML 5, CSS, SOAP, Rest API, JavaScript, XML, JSON

Business Application Platform: Dynamics 365 (Sales, marketing, Field service, Customer Service)

•Low Code/No Code platforms: Power Apps (CANVAS Apps, Model Driven Apps), Power Automate, Dataverse, Power Pages

•Integration Technologies: Dual Write

•Data Bases: SQL Server, Azure SQL, MySQL, CDS/Dataverse

•Reporting tools: Power, BI, SSRS, DAX

•Software Methodologies and Tools: Agile Scrum, Waterfall, Jira, XRM Toolbox

•Version Control: GIT Hub, Azure DevOps

•Cloud Technologies: Azure Data Factory (ADF), Logic Apps, Azure Data Lake, Azure Blob Storage

EDUCATION:

Master's in Technology Management

oUniversity of Bridgeport, Bridgeport, CT, May 2024

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