Store Manager

Keith J. Hackman

**** **** **** *****, ********, VA

804-***-**** *****.*******@*****.***

PROFESSIONAL SUMMARY

Dynamic and results-driven professional with extensive experience in retail management, operations, and compliance across multiple industries. Proven track record of improving profitability, driving sales growth, and enhancing operational efficiency. Skilled in team leadership, training, and multi-unit management, with a strong focus on customer satisfaction and operational excellence. Adept at navigating complex challenges and implementing strategic solutions to improve franchise operations.

CORE COMPETENCIES

● Franchise Operations Management

● Multi-Unit Leadership

● Strategic Planning & Execution

● Team Development & Training

● Process Improvement & Efficiency

● Compliance & Quality Assurance

● Budgeting & Financial Management

● Customer Satisfaction & Retention

● Audits & Investigations

● Cost Control & Profitability Improvement

PROFESSIONAL EXPERIENCE

TJMaxx Assistant Store Manager (ASM) Merchandising 2022 - Present

● Drove improvement in sales and profitability by managing payroll, shrink, and spending below budget.

● Achieved over 5% year-over-year sales growth through strategic merchandising and operational improvements.

Walmart Coach / Assistant Store Manager

2016 - 2022

● Managed various departments including Customer Service, HR, Receiving, Grocery, Consumables, and General Merchandise.

● Led the store to top market performance metrics while maintaining expenses below plan.

● Developed and promoted team members into leadership roles.

● Special Project: Cooking Oil Filtration Initiative Trained store teams on proper cooking oil filtration and recycling procedures, leading to improved oil usage and operational efficiency. Recognized by upper management and implemented training across multiple locations.

Sears General Manager

2010 - 2016

● Turned around store performance, improving the store's rank by over 400 positions in an 820-store chain.

● Increased profitability from a $100K loss to over $500K in profit by driving sales in core departments, particularly Appliances.

Dollar General District Manager

2005 - 2010

● Managed 15-20 stores, each generating approximately $2M in annual revenue.

● Consistently achieved a 5% annual increase in sales per store.

● Opened multiple new store locations.

● Additional Role: Regional Loss Prevention Manager Managed loss prevention across 300 locations, reducing shrinkage and accident rates. Ranked in the Top 3 for resolving internal cases.

Burlington Coat Factory Multiple Roles

1989 - 2005

● Store Manager: Managed various locations, driving sales and operational excellence.

● Regional Loss Prevention Manager: Conducted audits and investigations, reducing shrinkage and enhancing security protocols across multiple locations.

● Director of Internal Audit & Safety Manager: Oversaw company-wide safety initiatives and audit processes.

● Other Roles: Operations Manager for Corporate Shoe and Alterations, Warehouse LP Manager, Collections Manager.

EDUCATION

Wilmington College, New Castle, DE

Bachelor of Science in Criminal Justice, Cum Laude (GPA: 3.89)

● Served as Shift Sergeant on the campus police force while attending college.

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