Customer Service Representative
Resume:
Erin Hunter
Executive Escalations, Customer Service Representative, Account Coordinator
Fort Wayne, IN 46815
*****.********@*****.***
To obtain a career with a rewarding and fulfilling company that will help me build upon my skills and strengths, provide a challenging and progressive learning environment, and help me strive to become the best employee that I can be.
Authorized to work in the US for any employer
Work Experience
Account Coordinator
CRST Specialized Transportation - Fort Wayne, IN
June 2019 to Present
Account Coordinator
Quoting freight for Capacity and Revenue.
Register contracts,track and trace each contract for accurate pickup and delivery. Re-route freight when needed.
Working with the drivers and local distribution center. Work with revenue accounting for accurate billing and tariff information. As a booker my mission is to build and maintain a professional relationship with the customer. Customer Service/Trade Show Administrator
CRST Specialized Transportation - Fort Wayne, IN
June 2017 to Present
Customer support liaison between department for the agents,drivers and the customer. Quoting freight for Capacity and Revenue.
Register contracts,tracking and tracing for accurate delivery for on day on time delivery. Re-route freight when needed.
Work with third party haulers for setting up recovery when needed. Work with revenue accounting for accurate billing and tariff information. Building and maintaining professional relationships with the booker and the customer. Driver Recruiter
CRST International, Inc. - Fort Wayne, IN
Present
To find and hire drivers that they are right fit for the fleet. Perform over the phone interviews. Run MVR, PSP, and Criminal background reports,start the VOE process.Set up drug, hair & Dot physicals. Make rental car & hotel reservations. As a recruiter I have the company's best interest in mind, and the drivers too.
Executive Escalations, Customer Service Representative Frontier Communications - Fort Wayne, IN
February 2016 to June 2017
- Implement great customer service to our customers while fulfilling their needs and wants while also maintaining a professional environment.
- Deescalating customers with serious complaints while handling issue with their service and accounts
- Handle roughly 15 cases a day involving customer complaints and various issues
- Acting as a liaison between the customer and various departments that they are trying to contact to ensure proper customer satisfaction
- Contact customers regarding their responses on company surveys about their service issues and overall satisfaction with our product.
- Maintain a vast overall knowledge of all offered products and services Member Service Representative
Three Rivers Federal Credit Union - Fort Wayne, IN June 2014 to February 2016
- Implement great customer service to our members while fulfilling their needs and wants while also maintaining a professional environment
- Handle roughly 70 or so calls a day working in a call center environment dealing with various needs and issues with customers, accounts, or employee / customer issues at the branch level
- Maintain a vast overall knowledge of all company policies and procedures not only to help the customer but also to help other employees with unfamiliar systems or new items
- Acting as a liaison between the customer and various departments that they are trying to contact to ensure proper customer satisfaction
- Offer any services or referral to member that might be of help to them to ensure satisfaction Service Representative
- Implement great customer service to our members while fulfilling their needs and wants while also maintaining a professional environment
- Offer any services or referral to member that might be of help to them to ensure satisfaction
- Ensure proper cash handling responsibilities, deposits, and transaction accuracy
- Countdown and reconciliation of a cash drawer at end of shift Shift Manager
Rally's Restaurant - Fort Wayne, IN
April 2013 to April 2014
- Assign duties to employees during assigned shift
- Countdown and reconciliation of cash drawers and store safe at beginning and end of assigned shift
- Perform management functions during assigned shift including HR functions
- Implement great customer service and satisfy all customers needs and wants with their order
- Provide prompt service in a timely manner
- Perform Inventory counts of available product during shift
- Order product and accept deliveries as needed
- Execute proper opening and closing procedures in accordance to company policy Server, Bartender, Shift Manager
Dickey's Wild Hare - Fort Wayne, IN
August 2008 to April 2013
- Ensure all customer orders are properly made to their specifications and delivered in a timely manner
- Assign duties to employees during manager assigned shift
- Countdown and reconciliation of cash drawers at beginning and end of assigned shift
- Perform management functions during assigned shift
- Implement great customer service and satisfy all customers needs and wants with their order
- Provide prompt service in a timely manner
- Do my best to ensure and provide excellent dining experience for customers Customer Service Manager, Server
Crazy Pinz Entertainment Center - Fort Wayne, IN
February 2008 to October 2008
- Countdown and reconciliation of cash drawers at beginning and end of assigned shift
- Implement great customer service and satisfy all customers needs and wants with their order
- Provide prompt service in a timely manner
- Do my best to ensure and provide excellent experience for customers General Manager
Subway Restaurants - Springfield, OH
May 2006 to January 2007
- Assign duties to employees during assigned shift
- Countdown and reconciliation of cash drawers and store safe at beginning and end of assigned shift
- Perform management functions during assigned shift including HR functions
- Implement great customer service and satisfy all customers needs and wants with their order
- Provide prompt service in a timely manner
- Perform Inventory counts of available product during shift
- Order product and accept deliveries as needed
- Ensure all customer orders are properly made to their specifications and delivered in a timely manner
- Execute proper opening and closing procedures in accordance to company policy Waitress, Shift Manager, Key holder
T.G.I.Friday's - Springfield, OH
May 2002 to May 2006
- Ensure all customer orders are properly made to their specifications and delivered in a timely manner
- Assign duties to employees during manager assigned shift
- Countdown and reconciliation of cash drawers at beginning and end of assigned shift
- Perform management functions during assigned shift
- Implement great customer service and satisfy all customers needs and wants with their order
- Provide prompt service in a timely manner
- Do my best to ensure and provide excellent dining experience for customers
- Execute proper opening and closing procedures in accordance to company policy Education
GED in Fort Wayne Community Schools
Vandalia Butler Senior High School - Vandalia, OH
September 1994 to June 1998
Skills
• Outlook
• Excel
• Microsoft Office
• Data Entry
• Office Management
• Event Planning
• Scheduling
• Word
• Organizational Skills
• Filing
• Accounts Payable
• Receptionist
• Quickbooks
• Administrative Experience
• Data Collection
• Constant Contact
• 10 Key Calculator
• Customer Service
• Investment Experience
• Microsoft Outlook
• Sales
• accounting
• Logistics
• Accounts Receivable
• Restaurant Management
• Microsoft Excel
• Microsoft Word
• SharePoint
• Recruiting
• Microsoft Powerpoint
• Social media management
• Computer literacy
• Kronos
• Payroll
• Time management
• Basic math
• Office experience
• Typing
• Word processing
• Process improvement
• Digital marketing
Assessments
Senior administrative assistant/receptionist — Completed September 2021
Using advanced scheduling and organizational skills in an office setting Full results: Completed
Fine dining — Familiar
February 2020
Knowledge of food and beverages in fine dining establishments and ability to provide exceptional guest service
Full results: Familiar
Work style: Conscientiousness — Expert
May 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Customer focus & orientation — Expert
August 2021
Responding to customer situations with sensitivity Full results: Expert
Data entry: Accuracy — Proficient
January 2021
Entering data quickly and accurately
Full results: Proficient
Working with MS Word documents — Completed
August 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Spreadsheets with Microsoft Excel — Completed
April 2019
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Completed
Customer focus & orientation — Expert
August 2021
Responding to customer situations with sensitivity Full results: Expert
Attention to detail — Completed
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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