Customer Service Accounts Receivable

Latina Woods

**************@*****.*** 615-***-**** Houston, TX

SUMMARY

Seasoned professional with 10+ years of experience in customer-focused roles, adept at maintaining detailed financial and information records in a dynamic environment. Excelled in managing B2B customer accounts and providing leadership to customer service teams, ensuring high satisfaction rates. Seeking to leverage expertise as a Customer Service Representative, with a history of resolving service-related inquiries and enhancing operational workflows. Manage customer orders, ensuring they are processed in a timely and accurate manner. Have proficiency using our ERP/CRM/Pricing systems, internal information portals, EDI process report reviews (working with our EDI IT), and other product information processes.

WORK EXPERIENCE

TRS Staffing - Contract 2500 Citywest Blvd, TX

Invoice Specialist Mar 2023 - Jan 2024

• Processed high volume of invoices daily with 99% accuracy, demonstrating attention to detail and problem-solving abilities

• Work closely with our Sales Account Managers, Plant Personnel, and your Customer Service colleagues as needed.

• Maintained accurate financial records, including processing invoices and managing payments and receipts, to ensure continuity in service delivery and effective communication with clients.

• Processed a high volume of invoices using internal databases and applications, attentively resolving discrepancies when identified.

• Collaborated with supply chain associates to address and resolve logistical and payment-related issues, maintaining smooth operational workflows.

• Monitored accounts receivable ledgers for irregularities and proactively engaged with clients to resolve payment delinquencies and maintain financial records.

• Provided customer support by responding to inquiries via phone and email, facilitating resolutions to service-related transactions.

• In this role, I can show case my communication skills as well as exhibit my ability to seek alternative avenues to complete time sensitive actions.

• Resolved accounts receivable discrepancies, improving cash flow and client satisfaction

• Reviewed and monitored accounts receivable ledgers to identify discrepancies and payment delinquencies, then followed up with clients to coordinate payments.

• Answered incoming calls and emails, providing frontline customer support or assistance with company and service transactions

Baker Hughes 575 N, Dairy Ashford, TX

Client Relationship Specialist/Customer Service/ Key Accounts Sep 2015 - Feb 2023

• Facilitated cross-departmental collaboration to enhance customer satisfaction, contributing to the development of service processes and customer interaction protocols.

• Managed 75+ B2B customer accounts, achieving 95% satisfaction rates through exceptional service

• Mentored and supervised team, enforcing SLAs and quality standards, exemplifying leadership abilities

• Provided leadership and oversight to a team of 13 customer service representatives, emphasizing adherence to procedural checklists to reduce processing errors.

• Demonstrated proficiency in financial software, including SAP, ORACLE, and ARIBA, along with Microsoft Office applications, to support various accounting and administrative tasks

• Achieved high levels of customer satisfaction by managing Key Accounts responsibility for 50% of the company sales, resulting in high levels of customer satisfaction. As indicated in yearly customer satisfaction report.

• Monitored the progress of B2B accounts over the span of 6 months and increased revenue by 10% within that period. $500 million in Bentley Nevada’s high-quality products

• Utilized client relationship management, enterprise planning, and financial accounting systems to ensure the seamless flow of daily internal and external operations.

• Developed a new project for executed order-to-cash flow and order management.

• Executed over 8 Business Reviews

COSCO Container Lines Americas, Inc. Houston, TX

Import Documentation 10/2014 - 09/2015

• Coordinated international shipments, ensuring regulatory compliance and demonstrating attention to detail

• Streamlined documentation processes, reducing dwell times by 20% and improving operational efficiency

• Maintained 100% adherence to policies, eliminating penalties and showcasing commitment to quality. EDUCATION

Tennessee State University

Bachelor of Science, Biology & Psychology

Nashville, TN

May 2005

SKILLS

Customer Relationship Management • Flexibility & Adaptability • Cross-Selling & Upselling • Metrics & Reporting

• Verbal & Written Communication • Analytical & Critical Thinking • Conflict Resolution • Customer Data Confidentiality • Attention to Detail • CRM Software • Time Management • Data Management & Data Analysis • Active Listening & Empathy • Customer Relationship Management (CRM) software proficiency • problem-solving

• communication skills • active listening • empathy • time management • conflict resolution • Overnight Shift • Communication • Organization • Relationship Building • MS Office • Multi-tasking

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