Customer Service Business Development
Resume:
ALDO LOPEZ
OBJETIVE:
To secure a General Manager, Project Director, or CEO position within the industry, leveraging my expertise in sales, account managing, strategic planning, lean manufacturing, cost administration, and talent development to drive autonomous operations, support organizational change, and enhance quality of life, added value, and customer service..
PROFESSIONAL PROFILE
Over 21 years of experience in project management, sales, demand management, and operations across the USA and Mexico.
Proven track record in multicultural environments, building high-performing teams, and achieving business growth through strategic leadership and human talent development. Strong analytical skills with a results-oriented approach to sales, competition, and market expansion. Energetic, analytical, and goal-driven with a leadership style characterized by persuasion and persistence.. FORMAL EDUCATION:
2002 Bachelor s Degree in Industrial Engineer (Marketing Specialization) Instituto Tecnológico de Estudios Superiores de Monterrey, Campus Laguna, Coah. SEMINARS AND DIPLOMAS:
2005 Black Belt Six Sigma Certification
Johnson Controls
LANGUAGES: English and Spanish, Fluent 100%
RESUME PROFILE
TRAILERS OF TEXAS ( Houston TX ) September 2019 – Actual BUSINESS DEVELOPMENT MANAGER
Responsible of the sales department, developing a team effort and knowledge of what is the best type of trailer customers requires providing tailored solutions. Analyze statistics according to recorded history data to order accordingly with accurate forecasting.
• Increased sales volume and margin by 50% through strategic planning, improved customer acquisition, and relationship strengthening.
• Achieved a 2.5 million profit increase over five years, compared to previous performance levels. GALLEGOS TRAILERS
KEY ACCOUNT MANAGER, NORTH AMERICA October 2013 –September 2019 Managed North American accounts, revitalizing customer trust and expanding market reach.
• Developed the largest number of accounts in company history, securing a $8 million project for a gas company.
• Enhanced customer relationships by delivering a new catalog, competitive pricing, extended warranties, and improved delivery schedules.
24655 Carleton Lake Ln
Tomball, TX 77375
713-***-**** (mobile)
Birth Date April 12, 1980
*********@*******.***
LinkedIn Aldo Lopez Cepeda
ALCOA / PKC GROUP
DEMAND MANAGEMENT & CUSTOMER SERVICE SUPERINTENDENT July 2009 – October 2013 Superintendent of customer service representatives at an automotive harness facility and automotive component facility, hired to restructure the way of working and dealing with materials and shipments for Juarez Plant.
• Reorganized customer service and logistics operations for automotive components, improving efficiency and profitability.
• Implemented policies to prevent premium air freights and customer line stoppage costs.
• Oversaw a team of 6 customer service representatives, coordinating with production, quality and supply chain departments.
LEAN MANUFACTURING ENGINEER May 2008 – July 2009
• Led Lean Manufacturing initiatives in Mexico and Honduras, optimizing material flow and warehouse layout.
• Reduced warehouse inventory and work-in-progress by 50%, achieving savings over $1 million per trimester INNOVASPORT SA DE CV
REGIONAL MANAGER September 2006- May 2008
Hired as Regional Manager for sporting goods stores containing products such as footwear, clothing, apparel and accessories.
• Restructured and managed 10 sporting goods stores in the northwest region, supervising 98 employees.
• Improved store layouts, product selection, and inventory management, increasing regional sales by 35%.
• Elevated the region to the third most profitable within the company, becoming the leading sports store in the area.
JOHNSON CONTROLS June 2005 – September 2006
BLACK BELT SIX SIGMA
Led Six Sigma projects to reduce non-compliance products in an automotive battery facility
.
• Achieved a 70% reduction in grade B products, saving the company over $500,000 annually.
Contact this candidate