Customer Service Store Manager

***** * ******* **. **********, IL ***** 815-***-**** ******.********@*****.***

Career Skills Summary

A technical Customer Service Professional with over 10 years in the Logistics/Supply/Transportation industries and telecommunications. Knowledge of computer based programs and industry standards which include: A+, Novell NetWare, Microsoft Suite, Microsoft Office, Visual Basics, COBOL, SAP, and CRM. Participates and leads in continuous development and implement of personal quality improvement projects. Possess the knowledge to produce technical reports and analysis.

Core Competencies

Technical Expertise ~ Database Analysis ~ Logistics and Supply Chain ~ Troubleshooting ~ Management Liaison

SAP ~ Customer Service ~Interpersonal Skills ~ Operational Support~ Computer Systems ~ Data Collection and Entry Scheduler Overhead Crane Operator~ Help Desk Support~ Safety Installation

Current

Smithfield

2022-Present

Account Associate

●Assist in tracking Smithfield orders for retailers as Kroger, Walmart, Aldi, Jewel etc.

●Compile reports consisting of product not shipped, product mismatch, etc.

●SAP and MSCE proficient

●Daily and weekly updates and meetings

●Track and reconciled discrepancies such as weight, batch, and dates to assure

●Compile monthly reports to ensure all discrepancies are reconciled

Dollar Tree

2023-present

Assistant Store Manager

●Assist the store manager in his absence

●Assign employees work assignments

●Store ordering and scheduling

●Assist in cashiering and unloading trucks.

●Assist customers as needed with product location and other inquiries

●Keep accurate account of cash funds for store, deposit, and customers

●Night deposit

●Store maintenance and store safety as locking up store

Molex, Modis

2021-2022

Account Associate

●Assist with the ordering of car manufacturers parts such as Nissan, GMC, Toyota etc.

●Track international orders for timeliness and urgency.

●SAP and MSCE proficient

●Daily and weekly updates and meetings

Ricoh Inc., Bolingbrook, IL 2020-2021

Route Driver/Installer/Scheduler

●Delivers Ricoh copiers to local customers in the mid west region including Illinois, Indiana, Wisconsin

●Configures Ricoh copiers to customer specific configurations

●Responsible for daily operations including scheduling of assignments, tracking, and planning vehicle trip timetables.

USPS, Westmont, IL 2019-2020

City Carrier Assistant

●Routes or cases all classes of mail in sequence of delivery along an established route.

●Delivers and collects charges on customs, postage-due, and C.O.D. mail matter. Delivers and obtains receipts for registered and certain insured mail.

●Reports to supervisor all unusual incidents or conditions relating to mail delivery.

AT&T, Oswego, IL 2016 – 2019

Premise Technician

●Installed services for businesses and residential clients using satellite fiber copper wire for: TV, internet, and phone.

●Maintained all product line for AT&T in the surrounding Western Suburbs.

●Configured and troubleshoot telecommunications services and devices.

Edward Don, Woodridge IL 2015- 2016

Customer Service Representative, Call Center

●Accurately enter customer orders into database using SAP.[1]

●Maintained relationships with customers and all departments within the organization.

●Administered assistance to all sales representatives by providing information on all merchandise and pricing.

●Met all statistical and quality goals established for the department.

Xerox Business Solutions, Bolingbrook, IL 2013-2015

Customer Care Supervisor, IOS Helpdesk

●Oversaw and directed a team consisting of 10-15 subordinates in a technical call center.

●Coached over 100 call Center Reps and solve customer issues with their Apple products

●Assist operators with complex calls which include: sales and customer escalation issues.

●Monitored and tracked agent performance including service levels, calls answered, contact quality, errors, and attendance utilizing the Customer Relationship Management tool (CRM).

●Developed and maintained strong and productive relationships with key stakeholders across the globe.

●Enforced productivity and quality standards, conducts regular audits of staff performance and document feedback

●Managed Day-to-Day support to all Apple customers as well as Apple Retail Stores

●Furnished customer support for Apple products such as the IPhone, IPod, IPad as well as ITunes and ICloud.

Contract Employment

ProLogistix Inc., Bolingbrook, IL Forklift Operator 2011-2012

Accurate Services, Bolingbrook, IL Forklift Operator 2010-2011

Active Professional Certifications

Forklift Driver Certification 2006-Present

Numerous In-House Customer Service Courses 2010-Present

Education

Associate of Applied Science in MIS/MNS, Joliet Junior College, Joliet, IL 2015

Robert Morris College, Computer Information Systems, Orland Park, IL 2004

[1]

Contact this candidate