Customer Service Direct Support

CHANELL LAMPKINS

Phone: 815-***-****

Email: *************@*****.***

Qualifications

Caregiver with over 7 years of experience. Proficiency in elderly care including transportation, feeding, and homecare. Competency in retail work including customer service, money handling, sales, and stocking. Expertise in critical thinking and require little supervising when necessary.

Work Experience

DIRECT SUPPORT PROFFESSIONAL-- Rockford, Illinois- April 2020– 2023

•Work directly with the elderly and people with disabilities at home to make sure their daily needs are met.

•Transport patients to desired destinations when needed in a company approved vehicle.

•Display patience with patients requiring more attention and adjust

•Being on call 24/7 for when a patient needs my assistance.

•Have up to date medical files for each patient and arrange doctor appointments when necessary.

OVERNIGHT STOCKER - Walmart - Rockford, Illinois - March 2018 to April 2020

•Clean aisles, straighten products on shelves before the store opens for the day.

•Stock, unload trucks, dispose of different types of waste, customer service, and how to properly use company equipment when applicable.

•Verify arrival of truck and the counts of the merchandise on the truck.

•Assist team with unloading trucks and stocking.

•Safely locking up any high price or valuable merchandise that comes off the truck.

•Attend daily meetings with the team along with the assistant manager on the goals and how we’re going to accomplish said goals for the day.

•Ensure mod changes are done correctly and on time to have the most up to date products on shelves for the customers. .

MERCHANDISER- TNG - Rockford, Illinois - December 2017 to January 2019

•Stock TNG products on according displays to a variety of retailers.

•Set all products to POG and clean all TNG display areas.

•Order specific TNG products when running low on product.

•Issue credits and returns on damaged or out of date TNG products.

CASHIER/STOCKER – Family Dollar - Rockford, Illinois - May 2017 to March 2018

•Provide excellent customer service by assisting with finding items, checking people out in a timely manner, and making sure shelves are fully stocked.

•Process purchases and returns and ensuring all money is accounted for during the exchange.

•Stock shelves as needed and straighten products on shelves to make sure they are visible to the customer.

•Clean aisles and shelves of debris to allow for a clean and safe shopping experience .

HOSPITATLITY- COMFORT INN- Rockford, Illinois - January 2013 to May 2017

•Ensure all guest rooms were clean by sweeping, vacuuming, scrubbing furniture, and washing all guest towels, sheets, and blankets.

•Maintain a clean and safe work environment by cleaning the halls, lounge, stairway, and dining area in the hotel.

•Conduct audits on inventory, report any inaccuracies, and place orders on items in short supply.

•Overnight front desk watch, allowing guests quick access to assistance at that time as needed.

•Retrieve prepped food for the restaurant and assure that the food is kept at the specified temperature listed in the food and safety regulatory guide by our company.

Education

GED PROGRAM- Mott Community College, Flint MI

•Specialization: Nursing

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