Data Entry Customer Service

Jessica Bous

*** *** *** **, ********, MN • 320-***-**** • ***.******@*****.***

Data Entry Specialist

Dedicated and self-motivated individual with demonstrated strengths in customer service, data/information management, and data entry. Offers a keen eye for detail with strong written and oral communication skills. Competent in completing tasks independently with a sincere drive to contribute to team success. Always willing to learn new things and take on new challenges. Maintains a positive attitude with the ability to adapt quickly to changing situations. Considered a hardworking

"people person" who loves going that extra mile to help others. Welcomes and appreciates constructive criticism and takes pride in completing tasks accurately, properly, and in a timely manner. Will prove to be an asset to any team if given the opportunity.

WORK EXPERIENCE

RUNESTONE AREA EDUCATION DISTRICT • Alexandria, MN • 05/2017 - 03/2018 Head Maintenance and Custodial Engineer • Full-time CONNECT HEARING • Glenwood, MN • 06/2015 - 06/2016 Patient Care Coordinator • Full-time

• Performed All routine daily cleaning and laundry for 2 facilities

• Performed landscaping and yardwork

• Kept accurate and detailed records of daily work performed and tasks completed

• Successfully managed budget and inventory, making purchases as needed

• Completed repairs and replacements of a wide variety of equipment and structures

• Transported student lunches from cooking facility to student buildings

• Performed monthly required fire drills, building inspections, and work assessments; making recommendations as needed

• Completed various other tasks as needed- painting, drywall repair, machine installation, etc Performed all aspects of Clerical Support- data entry, call management, scheduling, document handling, file management, mail management, correspondence, etc.

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Performed all Office Management Duties- budgets/purchases, inventory, cleaning facility, event planning, marketing, policies and procedures, etc.

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• Utilized Microsoft Office Suite (Word, PowerPoint, and Excel) and other specialized computer programs daily Bookkeeping- accurate and proper documentation of product sales, office invoices, and patient balances/payments received.

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• Generated daily sales/financial reports as well as any other reports as needed Transferred all paper files/records to electronic files/records- scanned documents and entered all data into the electronic system, and properly destroyed all paper records as needed.

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Managed and Maintained All Patient Records/Files- created new patient records and updated established patient records as needed

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Planned and executed strategies to increase business and drive profit growth- monthly community events, cold calling, mailings, promotions, etc.

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• Adherence to Health and Safety Requirements

• HIPAA Protocol Adherence

RECOVER HEALTH, INC • Alexandria, MN • 10/2014 - 04/2015 PCA/Home Health Aide/Homemaker • Part-time

PRAIRIE COMMUNITY SERVICES • Alexandria, MN • 07/2001 - 08/2014 Direct Care Counselor • Full-time

EDUCATION

Associate's Degree in Health Sciences - Health Information Technology Rasmussen College • St Cloud, MN

Medical Billing and Coding Certificate in Medical Billing and Coding Rasmussen College • St. Cloud, MN

Certificate of Completion in General Welding Technology/Fabrication Minnewaska School of Welding • Glenwood, MN

Diploma in General Studies

Alexandria Area High School • Alexandria, MN

Provided Excellent Customer Service and Support to Patients- provided education, answered questions, performed cleaning/maintenance on all products and accessories, facilitated repairs or replacements of products, etc.

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• Performed Patient Intake Activities

• Handled Medicare and Medicaid Insurance

• Performed All insurance related activities- eligibility, verification, EOB, prior authorizations, claims processing

• Handled all Release of Information requests.

• Successfully handled claim denials/rejections through means of corrections/adjustments, resubmissions, and appeals.

• Performed charge capture to create invoices and initiated the billing process Performed all collection activities using various methods of communication and negotiated payment arrangements as needed.

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Provided in-home medical care to patients- Administered medications, performed physical therapy and assisted with other various medical treatments as needed

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• Provided companionship and emotional support to patients Assisted patients with activities of daily living- personal cares, prepared meals, errands, shopping, bill paying, outings, etc.

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• Performed general housekeeping and various maintenance tasks to ensure a clean and safe environment

• Completed all required documentation daily, ensuring that patient care records were detailed, accurate, and up-to-date

• Attended meetings and special training sessions

• Performed troubleshooting and problem-solving daily

• Performed All household cleaning tasks

• Administered medications and any other medical treatments as needed

• Assisted residents with activities of daily living- personal cares, preparing meals, behavioral/goal programs, outings

• Completed required daily documentation

• Communicated a daily summary to other staff-orally and written

• Utilized various methods of therapeutic intervention as needed

• Provided physical, mental, and emotional support to residents as needed

• Attended routine meetings and specialized training sessions SKILLS

• Analytical Thinking

Charge Capture and

Invoice Creation

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• Clerical Support

• Common Sense

• Compliance

Computer

Competency

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• Creative Thinking

• Customer Service

• Data Analysis

Data and

Information

Management

•

• Data Collection

• Data Entry

Data Reporting (

including

Visualization

Creation)

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• Detail Oriented

Electronic Health

Records

Management

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Gathering and

Organization of

Materials

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• Google Office Suite

Healthcare

Documentation

•

High Degree of

Integrity

•

Insurance Billing/

Claims Processing (

including Medicare

and Medicaid)

•

Insurance Eligibility,

Verification, EOB,

and Prior

Authorizations

•

• Math Competency

Medical Coding and

Billing

•

Medical

Terminology

•

Microsoft Office

Suite

•

• Office Management

• People Person

Policies and

Procedures

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• Positive Attitude

• Privacy and Security

Release of

Information

Requests

•

Responsible/

Reliable

•

Revenue Cycle

Management

•

Strong

Communication

Skills- Written and

Verbal

•

• Task Prioritization

• Time Management

Troubleshooting and

Problem-Solving

•

Contact this candidate