Customer Service Pharmacy Technician

LaKinya Thomas

********@*****.*** 770-***-**** Hampton, GA

SUMMARY

Seasoned professional with 14 years of diverse customer service experience, including account maintenance and complex data management. Skilled in client relations, issue resolution, and maintaining meticulous records. Seeking a Call Center Agent role to leverage expertise in communication and coordination. WORK EXPERIENCE

Brink’s Incorporated

Balance Processor Sep 2019 - Present

• Maintain complex customer accounts with precision and attention to detail.

• Prepare and process contracts for bank customers, ensuring compliance with financial regulations.

• Input data and set credit limitations accurately into bank's systems to support customer account management. Publix Supermarket

Pharmacy Technician Feb 2016 - Sep 2019

• Assisted pharmacists with medication preparation and distribution, ensuring adherence to legal and regulatory compliance.

• Managed drug inventory levels, implementing measures to maintain optimal stock and reduce waste.

• Maintained accurate patient and pharmacy records, aligning with established privacy and record-keeping protocols. Metro Industrial

Service Coordinator Jan 2010 - Jan 2016

• Coordinated training programs for customer service and human resources staff, ensuring team proficiency and preparedness.

• Maintained and managed employee scheduling, optimizing coverage to meet client needs efficiently.

• Resolved client inquiries and complaints, facilitating effective communication between customers and the company to uphold service standards.

EDUCATION

Corinthian College

Medical Assistant, Medical Assistant

Jonesboro, GA

Jun 2004

SKILLS

Clerical Skills • Managing People in a Team Lead Position • Trained in Time Management and Highly Adaptive to New Environments • Extensive Sales Techniques Include Cold Calling and a Lead Capture System • Customer Service

• HR Experience • Pharmacy Technician • Microsoft & Excel

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