Customer Service Agent
Resume:
Jasmine Martinez
Lakewood, CA *****
**********@******.***
I am a skilled professional with 15 years experience in customer service. I am looking to utilize my skills of leadership, time management, stress management, and problem solving. My ability to work with a team as well as independently make me an ideal candidate. I would love the chance to further discuss the opportunity about how I can be an asset to your company. Thank you for your time and consideration. Work Experience
Guest Service Agent
Marriott International-Long Beach, CA
January 2022 to Present
I ensure a seamless check in process for Marriott guest by responding to inquiries and coordinating requests and address any concerns they may have. I handle guest complaints and communicate with my department to resolve any issues. I take payments and post charges accordingly. I set up housekeeping services, block rooms into reservations, assist with creating reservations as well as processing any cancellations. I have knowledge of PMS and MARSHA hotel software. Customer Service Rep
Mail Services, LLC-Long Beach, CA
January 2018 to January 2022
I notarize paperwork and loan documents for real estate transactions on a daily basis. I assist customers with shipping, sending certified mail, passport photos, and PO box rentals. I scheduled deliveries and pick ups from FedEx, UPS, and DHL. I Processed payments from customers and followed up and collected payments on delinquent accounts. I take credit card and cash payment for services provided. Administrative Assistant
Leo invest inc-Lakewood, CA
March 2010 to January 2018
I took high volumes of inbound calls and transferred them to correct destination. I performed data entry services for the company in regards to customer information, call logs and successful sales. I scheduled and arranged for courier pick ups for loan documents. I scheduled appointments with potential and existing clients and input data in a CRM software. I scanned, made copies, printed, faxed, and created filing systems for important
documents. I sorted and distributed mail, maintained, and kept the front office and conference room clean Server
Applebee's-Signal Hill, CA
July 2008 to September 2010
I take food and beverage orders from customers and accurately input them into a pos system. I properly handle all cash and credit card transactions while demonstrating knowledge of food and beverage and specials and promotions that are currently available Education
High school diploma
Mayfair High School - Lakewood, CA
September 2004 to June 2008
Skills
• Front desk
• Restaurant experience
• Hospitality
• POS
• Serving
• Cash register
• Cash handling
• Customer service
• Sales
• Communication skills
• Guest services
• CRM Software (8 years)
• Loan signing agent
• Notary Public
Certifications and Licenses
Food Handler Certification
Driver's License
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