Customer Service Administrative Assistant

Andrea Chapman

***** ********* ******* **** ******, LA 70455 985-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Customer service focused professional able to provide timely, complete, and accurate data, maintain operations by following policies and procedures, and support administrative functions in conjunction with healthcare team.

§Academic Honors Recognition / Honor Roll.

§Customer service skills necessary to communicate effectively with patients and healthcare providers.

§Work as part of a team and maintain a professional and positive work environment.

§Strong time management skills with ability to establish priorities to meet timelines.

§Video Communication Platforms – Zoom.

§Microsoft Office Applications – Word, Excel, PowerPoint, and Outlook Type 25 WPM with 100% accuracy.

SUMMARY OF QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription

Patient Processing Patient Registration Medical Records Management

Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics

CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Third Party Billing

Medicare Medicaid HMO PPO Insurance Verification ICD-10 & CPT Medical Coding Anatomy & Physiology

Medical Practice Management Systems Government Payers

EDUCATION

Ultimate Medical Academy

Diploma – Medical Administrative Assistant, 2023

Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2022

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Pizza Hut – Robert, LA 01/2023 – Present

Crew Member / Customer Service

Answer incoming phone calls and take customer orders.

Perform a multitude of tasks including food production and serving customers at the cash register.

Work in a team environment and communicate effectively with customers, managers, and co-workers.

Offer a positive customer experience through customer care and attention to detail.

Ultimate Medical Academy – Robert, LA 07/2020 – 04/2023

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

St. Tammany School System – Mandeville, LA 08/2016 – 04/2020

Livingston School – Springfield, LA 08/2013 – 05/2014

Tangipahoa High School – Hammond, LA 08/2007 – 05/2013

Cafeteria Worker

Stocked supplies, documented food temperatures, cleaned and sanitized equipment, and prepared ingredients.

Served meals to children, ensured plates had proper food items, and escalated complaints to manager.

Documented adherence to standards, met health and safety regulations, and operated commercial equipment.

Worked effectively to meet timelines and contributed to a team environment.

Contact this candidate