Customer Service Front Desk Concierge

JAMES PETTIT

TEACHER’S ASSISTANT/CUSTOMER SERVICE

519-***-**** **********@*****.*** OWEN SOUND, ON

SUMMARY

A mature, responsible, and dedicated candidate with a strong focus on delivering exceptional support and fostering positive experiences. Proven ability to ensure client satisfaction through personalized attention and effective communication. Skilled English teacher with over a decade of experience, supporting diverse learners and contributing to language education. Seeking an opportunity to contribute to a hard-working team and have a genuine, positive impact on the business. KEY SKILLS • Effective Communication Skills: Clear and concise communication skills to effectively convey instructions to students and collaborate with teachers, and to understand the needs of clients/customers and provide appropriate assistance.

• Patience and Empathy: Always willing to provide extra support to students or customers who are frustrated or confused. Able to understand others' perspectives and provide support that meets their needs effectively.

• Organizational Skills: Proven ability to effectively handle multiple inquiries or issues simultaneously, continuously prioritizing tasks and managing time effectively.

RELEVANT

EMPLOYMENT

EXPERIENCES

Concierge: Hakuba, Nagano Japan 2022-2023

• Delivered an outstanding customer experience to all hotel patrons through friendly and professional attention, translation services, communicating their special requests and needs, and ensuring a welcoming and attractive entrance

English Teacher, Japan 2010-2021

• Supported the development and delivery of English communications at several locations throughout Japan, including NPO Global Learning Advancement, Hitachi Automotive, Toshiba Tec, and Coco Juku Language School

Heavy Equipment Mechanic: Weatherford Int. Alberta 2010

• Safely maintained and serviced diesel-powered heavy equipment, and oilfield service rigs

EDUCATION Diploma, Heavy Equipment Technician, Conestoga College Diploma in Education (Dip.Ed.), University of British Columbia Bachelor of Science (B.Sc.) University of Guelph

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