Case Manager Customer Service
Resume:
Tera-Lee Harbison 559-***-**** (cell)
Clovis, CA 93611 ****************@*****.***
Employment Summary
Ten years of Customer Service and Administrative experience and fifteen years in the field of medicine (three years as a case manager and twelve years as a home health care worker). Experienced in a variety of conditions with a specialty in dementia patients and autism. Experienced in collecting and recording information through communication with contacts in a professional and empathetic manner. I am currently working with Aegis Treatment Centers working as a Case Manager / Counselor. I am seeking an administrative position within the public or private sector.
Work History
Pinnacle/ Aegis Treatment Centers-Case Manager 2018-current
Provide professional individual and case management services to patients.
Complete initial needs assessment and individualized treatment plans to effectively help patients to improve the quality of their lives.
Maintain patient charts and document all counseling services according to local, state and federal regulations.
Follow supervision of Clinic Management.
Facilitate group therapy sessions to ensure participation from each patient.
Refer patients to outside community supportive services when necessary.
Conduct intakes, discharge planning, initial needs assessments, and treatment plans in a professional manner.
IHSS-Caregiver 2001-current
Work Independently
Specialized in dementia and autism patients.
Manage finances for client, budgeting, and accounts payable, balanced income records.
Help clients fill out state and federal applications for Social Security, Welfare, Medicare, Medi-Cal, Adult Protective Services, Mental Health, Probation, and the Courts.
Coordinate extracurricular activities with patients such as art projects, gardening, woodworking etc.
Manage medication.
Groom and bathe clients if needed.
Make meals and menu creation.
Shop with clients for food, pharmacy, and clothing.
Administer medications.
Clean patients' houses and organize spaces within the home.
Crisis intervention.
Anger management and patient de-escalation.
Create and administer safety plans.
Nursing Assistant Training Academy of Fresno-Office Administrator 2014-2019
Develop and maintain alphabetical and numerical filing systems and audits.
Contract creation, explanation to students, state paperwork submissions, run orientations, public speaking, and PowerPoint presentations.
Student admissions, tuition collection, documentation and spreadsheet creation in Microsoft Word and Excel.
Customer service and sales
Contract review and submittals
Check emails and respond.
Maintain a good business image and implement marketing strategies.
Develop a new office to conduct professional business.
Office management, employee training, daily bank runs, daily reports
Contract creation, explanation to students, state paperwork submissions, run orientations, public speaking, and PowerPoint presentations.
Work with Office Suites, Vista Print, and QuickBooks
Service clients
Contract review and submittals
Call leads from VistaPrint
Skills
Microsoft Applications
Office Suites, Vista Print, and QuickBooks
Filing
Customer Service
Contracts
Bank Drops
Money Management (Incoming payments and petty cash)
Chart Maintenance and Documentation
Communication skills: Working with Diverse Platforms such as (Zoom, Duo, Email, Skype and In Person)
Provide Professional Individual and Case Management Services
Utilize Critical Thinking and Sound Judgment
Implement Problem Solving and Solution Focused Interventions
Initiate Intervention and Investigation Procedures
Handle Confidential Information with Discretion and Professionalism Abiding by State and Federal Laws.
Assess and Interpret Significance of Report Data, Develop Findings, and Provide Recommendation
Work Independently and in a Team Environment
Assign, Review, and Coordinate the Work of Staff
Education University of Phoenix Fresno
BS in Human Services
Fresno City College
AA in Liberal Studies
Clovis High School Diploma in General Studies
Additional Trainings
1. De-Escalation
2. Customer Service
3. Human Trafficking
4. Confidentiality HIPPA and 42 CFR
5. Ethics
6. Sexual Harassment
7. Columbia Suicide Assessment
8. Workplace Violence
9. Diversity in the Workplace
10. Clinical Risk Management
11. Mandated Reporting
12. HIV, Stigma, and Discrimination
13. Health and Safety Training
14. Title 22
15. ASAM Modules 1,2, and 3.
16. Treatment Plans
17. Intake Documentation
18. Addiction Severity Index
19. Evidenced Based Curriculum
20. IPN, GAD-7, PHQ-9, and BAM-R
References
Available upon request
Contact this candidate