Customer Service Agent

PAMELA

** ******* *****

Hampton, VA *****

757-***-**** **************@*****.***

Career Objective is to work in the Field of my Passions of Medical, Customer Service and Sales

EXPERIENCE

June 2022- Current

Williams Sonoma

Customer Service Agent

Incoming calls for the Pottery Barn Furniture Department.

Tracking shipments and gives updates on the shipments .

Replacing and Refunding Customers merchandise .

Problem Solving and answering all questions pertaining all information for the client .

Updating personal information on customerx account .

Also assisting with New orders for the client.

Microsoft applications and Skype, Zoom and Outlook applications .

MAY-2020-TO May 2022

UPS PREMIER HEALTHCARE RECOVERY ADVOCATE, ALORICA/UPS Extensive experience in a customer service or call center environment. Strong organizational and strategic planning skills. Flexible and versatility in problem solving analysis and resolution requiring attention to detail. Ability to communicate across functional lines. Excellent interpersonal lines. Ensures all company policies and procedures, including promoting a healthy work environment with honesty, integrity and respect for all employees. Troubleshoots and creates action plans to quickly and effectively address problems. Excellent interpersonal, written and oral communications and organizational skills. Cases assigned and monitoring time sensitive medications that are late by severe weather, mechanical delay and notification to the client with prompt urgency.

February 2019-APRIL 2020

HOME HEALTH CARE, PRIVATE CARE

24-hour care for a Parkinson's patient. This position was the day to day responsibilities of caring for her, administering her medications, assistance with walking and her daily exercises. Lite cleaning and cooking.

EDUCATION

JUNE 1980

HIGH SCHOOL DIPLOMA, KECOUGHTAN HIGH SCHOOL

MAY 1990

LPN, CAREER DEVELOPMENT CENTER

SKILLS

Customer Service Skills

Verbal Communication Skills

Strong background in Sales

Oral and Written Communications

Adapt to changes and new ideas

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