Processing coordinator

Lucila Figueroa

520-***-**** ******.********@**.*** 242 E. 2nd Street, Benson, AZ 85602

Professional Summary

Highly motivated professional with 1+ years of child welfare experience in a shelter’s environment. Experience in resolving conflicts and encouraging positive relationships; motivated to supporting and guiding staff in professional development. Passionate in excelling any task assigned. Experience:

May 2021 – Present Lead Supervisor-VisionQuest, Benson As Lead Supervisor I am responsible for the direct supervision of youth care workers, kitchen, maintenance, transportation as assigned.

Completes monthly supervision and annual performance appraisals of employees under their direct supervision.

Responsible for addressing employee performance issues in a timely manner and maintaining documentation of conversations that adheres to VisionQuest disciplinary action policy and procedures.

Ensure the development of staff work schedules and recommend approval of personal leave requests, punch edits, holiday leave requests, and/or sick leave requests to Program Director or designee. Responsible for finding employee coverage for PTO, Sick Time or Call Outs. Assist with overall supervision and management of program personnel including recruitment, hiring, training, and terminating.

Upon youth arrival and discharge, I ensure that a property inventory is completed, and intake/discharge services are provided to youth in a timely manner. Provide basic needs to youth upon arrival and during the entire youth’s stay in the program. Provide direct care services to youth to ensure ratios and appropriate supervision met as per state and federal requirements.

Develop positive rapport with youth while serving as a role model to create a safe and caring environment.

Plan and coordinate special educational events, acculturation activities, holiday celebrations, recreational outings, school drop off and pickups, and other important appointments such as medical, dental and/or legal among others.

Assists in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences as well as conducting fire drills and other mandated activities.

Conducts weekly staff meeting to debrief new information or update to my supervisees. January 2021 – May 2021 Youth Care Worker -VisionQuest, Benson As youth care worker I conducted intake services to include but not limited to completing necessary paperwork, providing youth with an overview of the program, home, and educational services. Provided basic needs to youth upon arrival and during the youth’s stay in the program. Provided direct care services to youth to ensure ratios and appropriate supervision met as per state and federal requirements.

Developed positive rapport with youth while serving as a role model to create a safe and caring environment.

Observed, reported, documented, identified behavior patterns and acquired information that merit documentation such as: S.E.L.F, close observations, night-watch checklists, bed check logs, outing logs, incident reports (IR’s), daily shift transfers. Responsible for the distributing and documentation of medications to youth as prescribed by Medical Provider.

Maintained a safe, clean and hazard-free facility. Drove youth to facilitate program services, may include transportation to the airport, and other appointments as per contractual requirements as needed. May also include escorting youth within the United States if reunified.

Attended all organizational required training and attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to.

Sep 2019- Jan 2021 Benson Visitor Center Tourism Clerk As a Tourist Information Clerk, I

Promoted the State of Arizona as a vacation destination to in-coming visitors. Served as a tourism spokesperson to first time visitors. Greeted walk-in visitors and provides travel information, itineraries, and directions as requested. Conducted customer service outreach to incoming visitors. Complied with program policies and procedures.

Performed daily duties with limited to no supervision. Attended ongoing hospitality training workshops throughout the summer. Offered suggested travel itineraries to incoming visitors. Compiled daily and weekly volume of visitor statistics and traveling trends. Overseed weekly and monthly brochure inventory and input data into a computer-based database. Ordered promotional literature as needed in order to maintain adequate supply. Contacted industry members for additional copies of their promotional literature. Sorted incoming literature and organize it in a user-friendly system for visitors to inquire. Answered telephone calls to the center regarding travel information and emergency road conditions.

Responded to incoming tourism mail and telephone inquiries. Facilitated customer complaints regarding facility conditions and/or services. Performed other related duties as required.

Mar 2014- Aug 2015 Walmart Overnight Stocker

As overnight stocker, I

Handled the restocking of shelves and/or inventory in the Walmart warehouse environment outside operation hours

Maintained the look of the store and the merchandise via proper stocking and attractive displays Overseed and managing inventory stock items outside work hours Disseminated tasks according to Walmart’s procedures and guidelines Liaised with vendors and drivers and engaged them with a positive attitude Took accurate records of inventory data manually or with the use of a computer Ensured and maintained the cleanliness of the store by sweeping, mopping, and cleaning up spills Verified, inspected, and labeled incoming orders and stores them in the appropriate areas. June 2019-Sep 2019 McDonalds Crew member

As McDonald’s’ crew members worked to uphold the quality-of-service delivery standard of the McDonald’s brand, these duties include but not limited to Arrived on time for work and stay until shift completion Ensured to greet all customers with a smile

Performed order processing – took accurate food orders from guests in a fast and timely manner Responsible for preparing all of McDonald’s varieties, following established procedures Performed housekeeping duties to keep the facility and equipment clean and inviting Participated actively with other crew members and managers to meet sales target during your shift

Ensured items are well stocked

Gave genuine attention to every guest, treating them with genuine friendliness and care Ensured fast and timely food service to guests, adhering to McDonald’s food safety guidelines Assisted in the training of new employees

Ensured to follow all McDonald’s safety and security procedures Education:

Benson High School Diploma 2013 Benson, AZ

Hogan School of Real Estate (Present) Tucson, AZ

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