IT Support Technology

ROBERT A. BROOKING

******@*****.*** Fort Washington, MD 20744 803-***-****

IT Support Technician

Tech-savvy professional with experience in coordinating cyber security operations, developing security standards, and analyzing complex information to secure networks and systems.

•Recognized for implementing/monitoring security frameworks and overseeing information system and IT governance programs.

•Excellent oral, written and interpersonal skills.

•Instrumental in ensuring optimum security and governance control by spearheading security systems and programs, as well as identifying, mitigating, and reporting cyber security risks.

•Skilled in installing and leveraging security tools, such as firewalls and data encryption to protect sensitive information.

•Articulate communicator possessing excellent problem-solving and analytical skills with keen attention to detail.

•Current Security Clearance: Public Trust

AREAS OF EXPERTISE

Information Systems Security System Performance Improvement Cyber Security Management

Incident Response Complex Problem Resolution System Integration Training & Development

Risk Assessment/Mitigation Vulnerability Management Cross-team Collaboration

CERTIFICATIONS

CCNA CCDA MCSA MCP CNA Network+ Server+ A+ Security+

PROFESSIONAL EXPERIENCE

Computer Network Specialist

Howard University Hospital, Washington DC 2012 – 2023

Investigate and mitigate unauthorized activity in cyberspace by implementing security infrastructure and updating information systems and network configurations. Uncovered, evaluated, and solved IT problems by delivering continual technical assistance.

•Centralized resources and security administration and managed permissions/accesses while performing administrative changes to user accounts on Active Directory 2003.

•Eliminated immediate/potential cyber threats by responding to emergencies within the network and removing threats within system.

•Confirmed system security/safety by restricting tech users to access unauthorized websites and opening unfamiliar/phishing emails.

•Delivered access to network and resources, including routers, firewalls, and intrusion detection and prevention systems by overseeing and maintaining hardware and software infrastructure.

•Maximized work efficiency by diagnosing and troubleshooting potential issues on desktops/printers and offering prompt resolution.

•Assessed and mitigated connectivity issues by proactively monitoring network interfaces.

•Ensured seamless workflow by scanning, repairing, and addressing desktop computer, printer, and internet connection problems.

•Optimized computer/system performance by leveraging multiple tools, such as Check Disk as well as updating windows regularly.

Technician Support I Desktop Support

Robert Half Technology Insight Global, Inc, Professional Recruiter 2011

Improved system security by managing and maintaining systems, computers, and servers while overseeing equipment, including routers, switches, desktops, and laptops. Organized large numbers of cables and enabled flexible connectivity into network hardware located in a data center/wiring closet by creating patch panels and Cisco port connections.

•Protected sensitive information and maximized information system security by installing and configuring Symantec Encryption application on 50 Dell desktops and laptops.

•Streamlined network operations by troubleshooting desktop/laptop network and internet connectivity issues and imaging Lenovo laptops and IBM desktop with Windows XP.

•Utilized multiple tools and techniques, such as updating windows, cleaning temp files and cashes history, and uninstalling unnecessary programs to resolve desktops and laptop performance issues.

•Provided technical assistance with downloading/installing standard word processing applications and company 3rd party products.

•Configured, installed, and set IP address for new HP 4015 LaserJet printers.

•Envisioned and employed computer systems and networks and provided vulnerabilities alerts and bulletins.

Help Desk Technician

Wallace Thomson Hospital 2005 – 2009

Technical Support & Network Management: Offered technical assistance on delivery, configuration, set up, maintenance, and troubleshooting of computer systems, workstations, servers, hardware, and software. Activated 250 switch ports from 10 switches for a VLAN network.

•Drove administrative changes to user accounts on Active Directory, Exchange 5.5, and Exchange 2003.

•Collaborated with IT Director to build Help Desk ticket systems and track all work order incidents.

•Ensured continuous performance improvement by training end-user on Microsoft Office applications and configuring Windows IE for access through firewalls for internet connection by using T3 connection.

•Provided on-call assistance for analog and digital phones to address and resolve over 3,500 hardware, software, and network issues.

•Guaranteed seamless technical operations by resolving desktop and laptop performance issues and upgrading Windows, clearing temporary files and cashes history, and removing unnecessary apps.

EARLIER EXPERIENCE

User Support Analyst at Laurens County Healthcare Sys

Network Engineer at Southern Maryland Hospital Inc.

Desktop Engineer at Inova Health System – Alexandria Hospital

Sr. Technical Engineer at Technical Specialties Inc.

Sr. Site Engineer at Computer Specialists Inc

Jr. Networks Engineer at Pulsar Data Systems

Contracts/Order Administrator/Logistics at Digital Equipment Corporation

EDUCATION

Bachelor of Science

Bowie State University

Intro to Cyber Security Analyst Certiftcate

Prince Georges Community College

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